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ANA Customer Service

Phone Number & Contact Info

ANA's Best Phone Number

800-235-9262
Toll-free·Calls Customer Service·Most popular ANA number
Q:

How do I talk to a live human at ANA?

A:Press 1 then 3 then 2
Q:

Does ANA offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5:30am-6pm, Sat-Sun 5:30am-2pm PST. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ANA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 3 then 2
Below are some clips we've found from ANA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling ANA. We invite you to visit our website at fly dash a n a dot com where lower fares may be found. Please be advised that a ticketed reservation made through our USA web site, ANA customer service center, or one of ANA's USA airport offices, may be canceled without penalty within twenty four hours of ticket issuance. Provided the reservation was made at least seven days before departure. Please be advised there is additional collection when a government imposed tax or fee increases after the ticket purchased. Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. For further details, please check with our customer service staff. For general reservation inquiries, including using miles, please press one. For ANA mileage program inquiries, please press two."
Excerpt from a call with ANA
Friday, January 19, 2024 5:11 PM

They may ask you to enter information with the dial pad

"Thank you for calling ANA. For English, please press one. We invite you to visit our website at fly dash a n a dot com where lower fares may be found. Please be advised that a ticketed made through our USA website, ANA customer service center, or one of ANA's USA airport offices, may be canceled without penalty within twenty four hours ticket issuance. Provided the reservation was made at least seven days before departure. Please be advised there is additional collection when a government imposed tax or fee increases after the ticket purchased. Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. For further details, please check with our customer service staff. The number you have entered is not correct.
Please listen to the guidance and try again.
Please enter your ten digit ANA number."
Excerpt from a call with ANA
Monday, May 13, 2024 5:01 PM

What are the hours and when should I call?

ANA operates the call center for this 800-235-9262 phone number Mon-Fri 5:30am-6pm, Sat-Sun 5:30am-2pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 151 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ANA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ANA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ANA is Sunday. The most busy day to call is Wednesday, which averages 158% more phone calls by comparison. Again, this is based on a sample of 151 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call ANA

In summation, the best day to call ANA is Thursday.

Why Customers Call ANA

If you have time to do a bit of reading before you call ANA, we recommend you read over some of our problem-specific articles.

What is ANA?

ANA, which stands for All Nippon Airways, is the largest airline in Japan and among the biggest in Asia. Known for its exceptional customer service, ANA operates both domestic and international flights to various destinations worldwide. With a comprehensive network, ANA offers a range of travel options for business and leisure travelers. The airline is committed to providing a comfortable and convenient travel experience, equipped with modern amenities and technologies. ANA prides itself on its punctuality, safety, and world-class hospitality, ensuring customers have a memorable journey. Additionally, ANA is dedicated to sustainability and incorporates eco-friendly practices in its operations. Whether traveling for business or pleasure, ANA strives to exceed expectations and create a seamless and enjoyable travel experience for its passengers.

What destinations does ANA fly to?

ANA, or All Nippon Airways, offers an extensive network of flight destinations to cater to diverse traveler needs. As the largest airline in Japan, ANA connects passengers to both domestic and international destinations. Within Japan, ANA covers major cities like Tokyo, Osaka, and Sapporo, ensuring convenient travel options for domestic travelers. Additionally, ANA operates flights to various international destinations, including popular cities in Asia such as Shanghai, Bangkok, and Singapore. ANA also connects passengers to cities in North America, Europe, and Oceania, with prominent destinations like Los Angeles, London, and Sydney in their network. With its vast number of routes and partnerships with other airlines, ANA offers an extensive choice of destinations for travelers, ensuring seamless travel experiences across the globe.

What are the baggage allowances for ANA flights?

The baggage allowances for ANA flights may vary depending on the travel class and route. For domestic flights within Japan, Economy Class passengers are generally allowed one piece of carry-on baggage with a weight limit of 10kg, while Business/First Class passengers can carry two pieces with a combined weight of 15kg. Checked baggage allotments differ based on travel class as well, but typically, Economy Class passengers are permitted to check one or two bags with a total weight not exceeding 20kg. Business and First Class passengers enjoy increased allowances, often allowing two bags with a total weight of 40kg. International flight baggage allowances are determined by the flight destination and class, and ANA offers an online baggage calculator for passengers to determine their specific allowances.

Top ANA customer service problems

Click the link above to get answers to just about any ANA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ANA, and their purpose. Are any of these similar to the reason you are trying to call?
Correcting partner's name: "I put the wrong middle name for him, it's supposed to be Winter with an m, and it's Marion."
- From a call lasting 59m 14s , Feb 27, 2024 11:45 PM
Inquiry about bringing portable oxygen concentrator: "Am I allowed to bring my portable oxygen concentrator on the plane?"
- From a call lasting 90m 44s , Feb 26, 2024 3:18 PM
Upgrade reservation class: "I was hoping to upgrade my reservation to a higher class for both passengers."
- From a call lasting 48m 43s , Feb 19, 2024 5:54 AM
Assistance with website login: "Hello. I'm trying to log in into, the Anna website, for a few days now, and it's not letting me."
- From a call lasting 81m 24s , Jan 23, 2024 11:45 PM

Conclusion and closing notes

This is ANA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ANA agent. This phone number is ANA's best phone number because 2,922 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-235-9262 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call ANA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, ANA has 1 phone number. It's not always clear what is the best way to talk to ANA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ANA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ANA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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