ANA Customer FAQ

If you are transiting through Japan and not leaving the transit area of the airport, you will typically not require a transit visa. However, if you plan to leave the airport during your layover in Japan, you may need a transit visa based on the nationality of your passport. It's always best to verify visa requirements with the Japanese consulate or embassy in your home country prior to traveling.

Yes, you can carry a painting onto an ANA international flight. It is important to note that the painting must conform to ANA's carry-on baggage size and weight limits: a total linear dimension (length + width + height) not exceeding 115 cm, and a weight not exceeding 10 kg. However, if your painting exceeds those measurements, it may need to be checked. We recommend packing the painting in a way that protects it during transit and consider taking insurance to cover any potential damage. Please check with ANA's specific carry-on baggage policy before your flight to ensure compliance.

To reserve seats for you and your husband on an ANA flight, you need to access the ANA website or mobile app. After booking your tickets, select "Reserve/Change Seat" on the menu. You can then pick your desired seats on the airplane seating chart. Please note that availability may vary depending on the fare type you have purchased and the time at which you are making the reservation. Be sure to follow the prompts as instructed on the website or app. If you're a member of the ANA Mileage Club, you may have more options for advanced seat reservation.

Yes, your checked baggage will typically be checked through to your final destination. However, it may depend on the specific details of your ticket and the airlines you are flying with. Generally, when traveling with ANA and having a connecting flight, your luggage would be transferred to the next flight. It's always worth checking with the airline staff when checking in your bags to confirm they will automatically be transferred to your final destination.

Yes, tickets purchased with an American Express Card and ANA mileage points are refundable subject to certain conditions. The refund process, fee, and refundable amount will be based on the fare conditions and card conditions at the time of ticket purchase. Please note that your ANA mile points used for the purchase will be refunded, while the amount charged to your American Express Card may be subject to a cancellation fee. For exchanging flights, alterations can be made but it's dependent upon the ticket rules, fare conditions, and seat availability on the new intended flight. Always check specific fare conditions when purchasing tickets.