ACI Payments Customer Service

Phone Number & Contact Info

ACI Payments's Best Phone Number

800-487-4567
Toll-free·Calls Customer Service·Most popular ACI Payments number
Q:

How do I talk to a live human at ACI Payments?

A:Press 2
Q:

Does ACI Payments offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm CST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

ACI Payments Customer Phone Numbers

Pay by Phone

800-272-9829
Toll-free · Mon-Fri 7am-7pm CST · Press 2 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ACI Payments phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from ACI Payments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the payment center. For customer service in English, press one."
Excerpt from a call with ACI Payments
Monday, March 11, 2024 10:23 PM

What are the hours and when should I call?

ACI Payments operates the call center for this 800-487-4567 phone number Mon-Fri 7am-7pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ACI Payments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ACI Payments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ACI Payments is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call ACI Payments

In summation, the best day to call ACI Payments is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ACI Payments staffs the call center well on Wednesday.

More ACI Payments Customer Service Contacts

There are of course other ways to contact ACI Payments customer service besides the phone. Below we list the best ones, by medium.

ACI Payments Customer Help Desk / Web Support

officialpayments.com - Customer Service
Online customer service support
As a last, sometimes only, resort- ACI Payments customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ACI Payments's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ACI Payments agent. This phone number is ACI Payments's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-487-4567 include and other customer service issues. Rather than trying to call ACI Payments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ACI Payments has 2 phone numbers. It's not always clear what is the best way to talk to ACI Payments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ACI Payments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ACI Payments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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