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ACI Payments Customer FAQ

Top Answers & How-to Guides

What is ACI Payments's Phone Number?

The question we are asked most often is about how to talk to ACI Payments customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What kinds of reports can I generate using ACI Payments?

ACI Payments offers diverse reporting options suitable for businesses involved in payment processing, including transaction...

How can I change my payment method on ACI Payments?

To update a payment method with ACI Payments, log into your account on the platform where you set it up. Find the account...
Ask any question you have about ACI Payments customer service, get an answer now.
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Recent ACI Payments Customer Questions

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Miscellaneous

Can I make payments to multiple recipients using Official Payments Corp.?

Official Payments Corp. mainly supports payments for government-related transactions, and while it handles various bill...
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Business Benefits

Are there any discounts or rewards programs available with Official Payments Corp.?

Official Payments Corp., now part of ACI Payments, does not openly promote discounts or rewards programs. However, fees may...
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Security and Support

How secure is the payment process with Official Payments Corp.?

Official Payments Corp., part of ACI Payments, prioritizes security, utilizing encryption, compliance with PCI DSS, and...
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Is customer support available for ACI Payments users in emergencies?

ACI Payments offers assistance during emergencies, with support options dependent on service agreements. Users can typically...
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How does ACI Payments handle chargebacks?

ACI Payments takes a thorough approach to manage chargebacks, providing merchants with tools for effective monitoring and...
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What best practices should I follow for using ACI Payments securely?

To use ACI Payments securely, access services only through trusted devices and secure connections. Regularly update passwords...
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How can I ensure that my account details are secure with ACI Payments?

To secure your account with ACI Payments, use a strong password, enable two-factor authentication if available, avoid public...
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Payment Features

Can I schedule payments for future dates using ACI Payments?

ACI Payments provides solutions that enable users to schedule both recurring and one-time payments for future dates. The...
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Can I set up recurring billing with ACI Payments?

ACI Payments does indeed provide options for establishing recurring billing, allowing businesses to automate payment schedules...
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How do service fees vary with different payment types on ACI Payments?

Service fees for ACI Payments vary by payment type, with credit card transactions typically incurring higher fees than debit...
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What transaction history features does ACI Payments offer?

ACI Payments offers comprehensive transaction history features that help users track and manage their payment activities. It...
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Learning Resources

Are there webinars or resources for learning more about ACI Payments?

ACI Payments offers numerous resources, including webinars on payment processing and industry trends, along with educational...
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What are the troubleshooting steps for payment processing errors?

When facing payment processing errors with ACI Payments, it is vital to follow a structured approach. Start by confirming that...
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What types of businesses can benefit from ACI Payments services?

ACI Payments offers versatile services suitable for various industries, including retail businesses, e-commerce, financial...
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Account Management

What kinds of reports can I generate using ACI Payments?

ACI Payments offers diverse reporting options suitable for businesses involved in payment processing, including transaction...
Read more

How can I change my payment method on ACI Payments?

To update a payment method with ACI Payments, log into your account on the platform where you set it up. Find the account...
Read more

What should I do if I receive an error during a payment attempt?

In case of an error while trying to make a payment, it's important to first check your internet connection along with the...
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What are the advantages of using ACI Payments for businesses?

ACI Payments provides numerous advantages for businesses, such as support for various payment types, advanced security...
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Are there mobile options for managing my ACI Payments account?

ACI Payments offers tools for mobile account management, facilitating access to accounts and transactions through secure...
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