For a while I’ve gotten bogus emails about purchases on iTunes, last December I started...
GetHuman-dougdaub's customer service issue with iTunes from January 2019
Help with my iTunes issue
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Top Tip from another customer
Most billing issues can be solved by checking the link here https://support.apple.com/en-us/HT203005 if you are unable to solve you issue through the link then we suggest you contact iTunes support through chat. The phone number 800-676-2775 will most likely send you to a link to solve the issue. You can also got to “Settings” on your device then click your name, “iTunes & Apple Store”. Once you confirm your identity in the app you will be brought to your purchases and subscription. You can challenge the purchase through the link by saying “I did not make this purchase”, you will then get a reply within 24 - 72 hours.
The issue in GetHuman-dougdaub's own words
For a while I’ve gotten bogus emails about purchases on iTunes, last December I started to notice actual transactions on my bank statements from my iTunes account. I haven’t purchased anything at all minus a ** cent subscription for larger storage. I have two Apple ids *****@***.com and D*****@***.com not sure which one is having the purchases coming from it. I need these transactions refunded please as they aren’t mine.
GetHuman-dougdaub did not yet indicate what iTunes should do to make this right.
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