I have family sharing with my son, he ordered Roblox, one month builders club which was...

GetHuman1675729's customer service issue with iTunes from December 2018

2669 similar
0 following
Help with my iTunes issue
Next: our robot will wait on hold for GetHuman1675729 to get a iTunes rep on the line!
Always use the GetHuman Phone tocall iTunes. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1675729's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1675729 may need:
Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
Top Tip from another customer
If you are looking to cancel an order go to the email with the purchase ID attached to it or within the email from Apple. You should be able to "Report" the purchase and therefore refund or cancel the purchase. You can also click https://www.apple.com/emea/support/itunes/contact.html. Click https://getsupport.apple.com/ then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there in chatting which will have a time estimate on how long until you reach a live agent.
The issue in GetHuman1675729's own words
I have family sharing with my son, he ordered Roblox, one month builders club which was charged partially to itunes credit and my Mastercard for $*.**. My son said that Itunes said that there was a problem with the payment info, although i received a receipt with the payment on ***** and never received an email that there was a problem. I changed my payment info to a different credit card and was charged again for Roblox, one month builders club on ***** for $*.** and received a receipt with the payment on ****. I would like a refund for the second charge of $*.**, as the first charge evidently went through.
GetHuman1675729 did not yet indicate what iTunes should do to make this right.
I have an issue with iTunes too
How GetHuman1675729 fixed the problem
We are waiting for GetHuman1675729 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get iTunes's attention and get better help faster. Tap below to get started.
Having iTunes issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1675729 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1675729
Dec 2nd, 2018 - 6 mons ago
I have an issue with iTunes too
Not resolved
Seen by 4 customers so far
Similar issue to 2669 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1675729 started working on this issue
Dec 2nd, 2018 11:00pm