Movie won't stream. Plz give refund

GetHuman-camanofi's customer service issue with iTunes from October 2018

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The issue in GetHuman-camanofi's own words
Trying to watch the movie for days now ... I rented the movie Jurassic World: Fallen Kingdom a few days ago to watch on our Apple TV. I have tried and tried to get it to stream and it won't download. It started to play two days ago and I put it on pause immediately so it would boot or download completely so we could avoid any delays with a partial boot. I have tried now for two evenings to watch the movie and it won't play. Now we only have six hours to watch it and it still won't load for us. It won't load for my iPad either. Can you refund the price it cost to rent since it is not my fault it won't stream for me? Sincerely, Penelope Fisher ***-***-****
I would like a refund because the movie Jurassic World: Fallen Kingdom will not play for me on my Apple TV or iPad. There is a message that says "Ready to play in ** hours and ** minutes". This message has popped up ever since I rented the movie.
I have been loyal user of iTunes
I am not technical at all. I have tried everything I know to stream this movie. I really have made myself sick trying. I would like a refund please
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iTunes

ITunes movie rental
Customer service issue
Reported by GetHuman-camanofi
Oct 2nd, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1934 others
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Timeline

GetHuman-camanofi started working on this issue
Oct 2nd, 2018 8:21pm