iTunes Customer Service Issues

During my vacation on August 2nd, I noticed some charges on my card that I believe were unauthorized. I disputed two charges from iTunes, one for $9.53 on August 2nd, and the other for $42.39 on August 3rd. Despite my attempts to contact iTunes through calls, emails, and chats, the disputes are still in progress. Due to the dispute process, my iTunes account has been disabled for security purposes. I recently discovered another charge of $9.53 on the 22nd before my account was disabled. Prior to the account being locked, I canceled all subscriptions to prevent further charges. I kindly request a refund for the disputed charges and to have my account reinstated. Thank you.

My 17-year-old daughter uninstalled iTunes last year, but I have been continuing to receive unrecognized charges on my account for amounts like $64.18, $47.03, $21.38, $16.03, and $10.69. I am not pleased with this situation, as it has been ongoing for too long. Even after updating my card information last month, I am still being charged for services we no longer use. My daughter, T, contacted your customer service previously, and we were assured that no further charges would occur. However, I have recently checked my bank statement and noticed that charges are still being deducted. I need these unauthorized charges to cease immediately, and I request a refund for the amounts wrongly taken from my account. Thank you for addressing this matter promptly.

During my granddaughter's visit in late July and early August, I allowed her to make a one-time purchase on iTunes. However, since then, there have been attempts to charge my account $24.99, which is incorrect. I did not sign up for any subscription with your company. Despite assurances that the issue was resolved after my daughter, Laura H., contacted you yesterday, I received another charge today. I want these unauthorized charges to cease. I reside in Florida, while Laura and my granddaughter, Rylee H., are in North Carolina. Please address this matter promptly to prevent further unauthorized charges on my account. Thank you. Carol C.

My son uses my debit card on his iPhone for game downloads, but I've noticed unauthorized charges appearing for months now without proper purchase details on his account. The latest charge of $10.58 was on September 10th, [redacted]. As a single mom on a tight budget, these unexpected charges are causing me financial strain. I find it challenging to communicate online and prefer speaking with a real person over the phone, but that option seems unavailable. I urgently request a reversal of all charges and clarification on their origins.

I was unexpectedly charged for a yearly plan that was actually for a 7-day period. I attempted to contact Apple iTunes regarding this issue without success. The phone number provided on my bank statement did not work. I discovered a charge for Norton Security on my phone, but when I contacted Norton's Security, they confirmed that there were no charges or orders from me on 8/15/19. The case number they provided me is VPN [redacted]0. I am concerned about how my account information was compromised for these charges. The order number related to the issue is MM1Q6T4M7J, and it is set to renew on 8/17/[redacted]. I never use iTunes or order online, and I'm upset about the overdraft fees I incurred due to this unauthorized charge. I request a refund to my account and immediate cancellation of this plan. Thank you.

In order to download music from Apple Music, customers are required to check the "sync library" option in the settings. I have 150GB of personal music on my iPhone, which I downloaded on iOS 13 on an 11 Pro Max, and I am concerned about potentially losing my personal music if I enable "sync library" to utilize my Apple Music subscription. I also have a music match subscription but most of the music I own is not on iTunes. Could selecting "sync library" result in losing all the music on my iPhone, including my wife's music? It took 7 hours to transfer this music to our new iPhones because Apple's data transfer process is not sufficient.

I am experiencing difficulties with my iTunes account on my iPhone XR. After my phone failed to update and became compromised with another user's iCloud account, it took me some time to resolve the issue with the other person. Following this, I had to create a new iCloud account and password. I now require assistance in adding my new iCloud account to my iTunes and removing the old one. Additionally, I have paid for two months of service that I have been unable to utilize and lost access to music due to the password issue. Your help in resolving these matters would be greatly appreciated.

I purchased three $[redacted] iTunes gift cards from Target.com for my boss, only to discover later that it was a phishing scam. I promptly contacted your customer service and had the cards frozen and flagged for fraud, ensuring they couldn't be used. Despite my efforts, I am currently working on obtaining a refund from Target, who believes iTunes should handle the issue. I would greatly appreciate receiving written or email confirmation that the cards are indeed void. Please advise me on where to send the necessary information and card numbers for this purpose. Thank you for your assistance. - Katie H.

I bought a premium subscription for Dashlane password manager on the App Store. Unfortunately, it doesn't function properly on my iPad and I can’t even download it on my iPhone 6. I spent $55 plus tax on this and when I tried to request a refund through the online link, I was instantly denied and directed to their terms and policies page. I find this situation to be quite unjust. Despite working with Dashlane support to troubleshoot the problems, they were unable to assist me. Now I am left without the option to use the subscription or app, and I am out of pocket for the full amount.

I contacted support regarding my issue with iTunes, and they suggested it was a problem with my computer and Microsoft. Upon contacting Microsoft, they confirmed everything is functioning correctly on their end and directed me back to iTunes. I am unable to access my old email account linked to my iTunes, so I cannot manage my account. I receive error code 0x[redacted]2 when trying to make purchases. Although I have upgraded to Windows 10 as advised, the issue persists. It seems to be a problem specific to iTunes. I hope someone can assist in resolving this so I can continue purchasing music. Thank you. Kathryn M.

I have enabled my child's setting to request permission before making any purchases. She accidentally subscribed to two apps that initially seemed free but somehow led to subscription charges without my consent. I have already terminated the subscriptions and would like to receive a full refund for both unauthorized transactions. The charges were for Smartpic Photo Editor Snapics VIP ($86.23) and Zoomerang - Music Video Editor Yearly Subscription ($21.55). There was also an attempt to purchase Simply Piano for $[redacted].99, but I believe I canceled it within the free trial week before being charged. I am greatly concerned about this practice of permitting unauthorized charges once a free app is approved. The total expenses incurred by my child are substantial. I attempted to report this issue using your online form, but it was promptly denied upon submission. I am hopeful for your assistance in resolving this matter.

I recently cancelled my Zoosk subscription paid through iTunes. Despite cancelling in time, Zoosk charged my credit card $40 on October 24th for another month. This is the second time they have done this, even though I cancelled a month earlier in September. I received an email confirming my request for the subscription to expire on the 21st of this month. I haven't used the site in over 20 days, and my account was unexpectedly paused and reactivated this morning without my consent. I have contacted Zoosk's billing department but since I used iTunes for payment, I believe it's best to discuss this with a Zoosk representative. I can forward you the email I received from Zoosk earlier this month regarding the subscription expiration if needed. I would appreciate your assistance in resolving this issue. Best regards, L. Dunn

On 10/24, I downloaded the ESPN app on my iPad and subscribed to ESPN Plus for $4.99 plus tax, which was charged to my PayPal account. I paid for the subscription on 10/25 specifically for the Syracuse vs. Damiean game on 10/26. I tested the app by watching a soccer game on 1/25. However, on 10/26, I couldn't watch the game I paid for because I needed a TV provider to sign in, but I usually watch ESPN through my Roku. Despite reaching out to ESPN, they couldn't refund me since I paid through iTunes. Even though $5.00 isn't a significant amount, the main issue is the inconvenience caused by this situation. I have now canceled my subscription with ESPN.

I've been using Blendr and just noticed that I've been charged twice the weekly subscription fee of $4.95, totaling $9.90 every week for the past year. I reported the issue and only received a refund for one payment of $4.95, despite emails stating I would be refunded four times. To my surprise, I received another email receipt charging me double again without receiving refunds for the previous charges.

I have five purchases pending for over a week now, and they have been deducted from my bank account or linked debit card. Last month, I entered a Visa gift card for $[redacted], and $[redacted] showed as pending transactions, but when I used the gift card, the $[redacted] was also taken out, which means I was charged twice. I am about to enter a $[redacted] gift card tonight but need this situation resolved. I want it noted by Customer Service and verified that the five pending transactions totaling $[redacted] have already been paid for from the Vanilla Visa gift card I used yesterday and my bank/debit card from eight days ago. Can you assist me in understanding what is happening?

I downloaded Taylor Swift's album "Lover" from the iTunes Store, but accidentally deleted it. I've searched my "downloaded music" and "purchased music" folders in my iTunes account to retrieve it without success. I'm currently overseas and unable to call Apple support. I'm looking either for a refund to my iTunes account so I can re-download the album or for assistance to have the album re-downloaded by Apple. This issue has caused me frustration, and I hope for a resolution.

I am having trouble accessing my iTunes account. I had to make a new password, which frustrated me. Even with the new password, I still can't log in. I want to use my original password that I've had since joining iTunes, along with my ID number. This way, I hope to resolve the login issue and access my library. I have been trying to fix this issue for a while now.

I am setting up my Apple ID to download an app. Once I created my Apple ID, I tried to download an app from the App Store. However, after entering my password, I received a message stating that my Apple ID is not used in iTunes. I followed the review process, answered all the questions, but when I clicked "next," it said I am not connected to iTunes. I am unable to download any apps because I am not sure how to seek support in iTunes. Can someone please assist me?

I was charged $[redacted].00 for a $[redacted].00 purchase today on December 11th ($99.99 + tax twice instead of once). I had previously spoken to customer service last Sunday about being charged twice for single purchases periodically via my bank, debit, and gift cards. They recommended using iTunes gift cards to address this issue promptly. However, four days later, the problem has recurred.

I am encountering an error message every time I attempt to alter sync settings on my phone while linked to my iMac. Here is an example of the error: [redacted]. I am unsure if my phone is associated with another Apple account. However, I previously synced my old iPhone 6 to someone's account to obtain music for a project. Could this be a remnant of that action? Will the music currently in my library remain unaffected? My phone is currently backed up on iCloud; I am uncertain if this is relevant to the issue.