iTunes Customer Service Issues

I recently rented the movie "Jurassic World: Fallen Kingdom" to watch on our Apple TV. Unfortunately, I have been experiencing difficulties streaming it. Despite attempting multiple times, the movie won't download. When I initially tried two days ago, it started playing, but I paused it to ensure it fully loaded, yet it has not. I've made multiple attempts over the past two evenings to watch it, but it still won't play. The rental period is now limited to six hours, and I am unable to view it on either Apple TV or my iPad. Could I please request a refund for the rental cost due to these streaming issues? Thank you. - Penelope F.

Cancelling Netflix shouldn't be so complicated. Many users mistakenly believe deleting the app also cancels the subscription. I want to cancel Netflix and review all charges on my account associated with this email. Making the cancellation process more user-friendly would be greatly appreciated. Thank you, Chip Ross LA.

I recently noticed multiple unauthorized charges on my account related to iTunes, other than my regular $2.99 monthly iCloud storage fee. On Wednesday, the 14th of November, I was charged $20.94, and there was another charge of around $32 a week prior to that. I only authorize the $2.99 payment and haven't approved any other transactions. I checked my recent transaction history and found 4 to 6 additional charges in the past month that I did not authorize. I have strict security measures like password protection in place, so if Apple iTunes is deducting more money without my permission, I would like all the unauthorized charges refunded. The frequent deductions are impacting my account balance significantly, and I would like to remove my account information from my phone to avoid further issues. I appreciate your prompt attention to rectifying this situation and returning the funds to my account.

I am experiencing difficulties updating my apps due to an error message when trying to enter my iTunes password. Upon contacting Apple iTunes customer service, they directed me to PayPal, indicating a payment issue. PayPal, however, suggests that iTunes should reissue the payment through them. This back and forth has been frustrating, leading to confusion about a $27.97 owed amount, preventing me from updating my apps. I am eager to resolve this matter even if it means paying the balance. Please assist me in resolving this issue promptly. Thank you for your help.

Hello, my name is Troy Turner. I appreciate your time. Reviewing our recent bank statement, we noticed numerous unfamiliar charges related to in-app purchases for games. While my wife, son, and I play games like Angry Birds, we mainly stick to free versions. It seems our cards are being charged multiple times automatically for purchases we did not intentionally make. Although some charges are valid, there are over 20 that we did not authorize. Recently, when I downloaded an app for my son, my credit card was charged three times for Angry Birds, even though I wasn't using the game. I am reaching out for assistance in resolving these erroneous charges. I acknowledge our responsibility for some charges but believe many are unjust. If there are parental controls or settings we should adjust to prevent such incidents, I would appreciate guidance. Please contact me at [redacted]–[redacted]–[redacted] to discuss this matter at your convenience. The primary games in question are Angry Birds 2 and Bike Race. Thank you for your cooperation, and I look forward to resolving this issue promptly. Sincerely, Troy Turner.

Yesterday, I spoke with someone named Matthew about an iTunes charge issue. He requested me to purchase iTunes cards totaling $[redacted] and promised to refund the unauthorized $[redacted].29 app charge. However, after providing the card codes, he claimed it was a scam and instructed me to buy more. Feeling uneasy about the situation, I contacted another number associated with iTunes and spoke with Brittany. She confirmed it was a scam, assisted in addressing the $[redacted].29 charge, and explained a 30-day reimbursement process. Despite this, the $[redacted] iTunes card purchase remained unresolved. I have all receipts and card details and hope for assistance in recovering the funds.

I was charged $13.78 today for VPN hotspot service. The charge was supposed to be processed on 12/21/[redacted], but I did not want the service as I have not used it. I have been experiencing issues with my iPhone's internet connectivity, leading me to believe the VPN was cancelled when I requested it on 12/18. Since the payment was not taken from my card on 12/22 as expected, I assumed it had been resolved. This made me realize it was the third issue I tried to address through my phone that didn't go through. Today, I discovered the payment was deducted, causing an unexpected shortage when I tried to pay my car insurance. I am requesting a refund for this charge. I noticed the attempted charge on 12/22 but not an email notification about the successful charge today. My phone number will change soon due to ongoing phone issues. The delay between the due date and the actual charge upsets me, and I would appreciate prompt communication in the future.

Please refund the money back to my card. I've been charged twice by iTunes, once for a purchase I didn't make. It was resolved by contacting my card company directly. iTunes doesn't make it easy to reach customer service, as the only number provided on the statement redirects to a website and disconnects. Despite requesting the cancellation of a service I didn't want, the payment was attempted, failed, and then unnoticed when it was eventually taken 5 days later without permission. It's frustrating that companies can repeatedly attempt to withdraw funds at their convenience after a missed payment. Even after receiving an email stating that the service was stopped, they still managed to charge my card later on. I urgently need the refund to be processed promptly, not in 30 days as quickly as it was taken. Thank you.

I am setting up a new MILITARY iPhone and I am encountering an issue with my Apple iTunes account connected to a phone number I no longer have access to due to enabling TWO-FACTOR AUTHENTICATION. I have two other phones, one ending in 41 and the other at [redacted], but unfortunately, I don't have physical access to either. I need my IT person to configure the new iPhone, but we are unable to proceed due to the TWO-FACTOR Authentication. I will reach out to Apple support and explain my situation using the provided phone numbers. In case it is needed, here are the details of my current iPhone 6S: Phone: [redacted] IMEI: [redacted][redacted] CJON: SF07AUG178701 Serial: FFMTPH4AHFLM Any assistance would be appreciated. Thank you.

My spouse and I have been loyal iTunes customers for years. We both have multiple iPods and different music libraries on separate computers. Recently, my computer was failing, so I attempted to transfer my music to my spouse's computer. I created separate libraries for each of us, but encountered trouble when I tried to sync my iPod with her iTunes library. I received a warning message that syncing with her library could harm my device. Despite this, I later attempted to update some music and ended up damaging my iPod and corrupting both music libraries. My wife's library now only contains a fraction of the original content, and I am hesitant to try syncing with mine for fear of causing further damage. How can I revive my iPod and restore the corrupted libraries?

I've been playing a game called "Dominations." The game used to offer purchases that gave players advantages, but after balancing adjustments, all previous purchases became useless. Now, attempting to buy more to regain an advantage feels unreasonable, as the game requires an excessive amount of purchases for any real advantage. Recently, they advertised a tier sale that promised a special item with the 5th purchase, but what wasn't disclosed is that you must buy the 4th tier four times. This misleading practice has left me feeling deceived and dissatisfied with the game. I want a full refund due to these unethical tactics.

My name is Nicholas E. and I'm new to Apple products. I’ve had my iPhone 7 for about 6 months and recently took advantage of a 3-month free music trial on iTunes. I mistakenly believed all downloaded songs during the trial period were free. Sadly, I discovered two significant charges on my checking account after my recent paycheck deposit – one over $[redacted] and the other around $45. I now understand there is a charge per song, not just a monthly fee after the trial ends. I enjoyed the music trial and had planned to continue as a customer, but this unforeseen cost has left me unable to pay my rent this month. I’ve been delighted with Apple's products and customer service, and I hope for a refund of the charges that were unexpected for me. I appreciate your understanding and assistance. Thank you.

On March 13, [redacted], three in-app purchases were made for FF15 at $[redacted].00 each due to a fingerprint scan error. I am requesting a reversal and refund for one of these purchases. Subsequently, on March 14, [redacted], five additional in-app purchases were inadvertently made for FF15 at $[redacted].00 each because of a sign-in mistake. I am seeking a refund for that accidental purchase. In total, eight in-app purchases were executed between March 13 and March 14, [redacted]. I made six purchases intentionally but require a refund for the two mistaken transactions which are causing financial distress. I would like the full refund credited back to my debit card. I have been a loyal iTunes customer who spends heavily on the platform. This is the first time I am requesting a refund due to accidental purchases. Kindly address this issue promptly to avoid any future implications. Thank you for your attention to this matter. - Adam E.

I noticed a charge of $21.23 on my account. I received a new card with a number I haven't shared with you, yet to reset my password you requested my old card number. I only have the new card number saved in my phone wallet. I never authorized any charges on this new card since I didn't provide it. I haven't purchased music recently and typically use other platforms for music. I would like a refund for this charge. I will cancel my current card once the refund is processed. The lack of details on the charge and the way it was linked to a specific number seems suspicious. I feel this practice is dishonest. If this is your standard procedure, I will consider switching to a different device.

I changed my credit card to prevent ongoing charges from being deducted. I would like clarity on the charges that have been deducted and would like a refund for the $11.99 monthly payments that have been withdrawn for the past two years. Despite attempting to contact you via email and phone, I was unsuccessful. As someone on a fixed income due to disability, this money is significant to me. I switched my card last year to prevent further $11.99 deductions. This issue began in January [redacted], initially meant to be a one-time charge during my employment. Your persistence in deducting it has led me to change my credit card. Your prompt attention to this matter would be greatly appreciated.

I recently purchased a new iMac and am experiencing issues with iTunes. It does not sync with my Apple TV, and although the new Apple TV app displays contents from my iTunes library, the iTunes program itself is missing. My iTunes library is stored on a FireWire external drive that my new iMac does not support, so I switched it to a USB external drive. Despite numerous attempts, iTunes keeps asking for my Apple ID without accepting it. After receiving a prompt stating that the computer is not authorized, I authorized it. I tried to buy a new TV series, "Luther 05-01," but it does not show up in the download activity, although the purchase was deducted from my iTunes account. The balance was updated accordingly. Despite this, I still cannot find the new download of "Luther 05-01." When attempting to access it via the Apple TV app and streaming to Apple TV memory, I received an HDCP error asking me to reconnect my HDMI cable, which I did with no result. Where can I locate my download? Thank you.

Since April [redacted], I have experienced unauthorized transactions from my checking account. Despite being initially informed that I did not have family sharing, subsequent calls confirmed that my family's phones were not signed up for it. Despite changing my debit card multiple times, unauthorized purchases continued as the bank informed me it was not possible to block them. After contacting the bank's fraud department and the police, it was indicated that my iTunes account has been hacked. I now seek advice on how to stop this and whether legal assistance is needed to address this issue directly with iTunes. I am eager to have this resolved promptly through direct communication with a higher authority rather than via email.

Hello everyone, this is Matthew Ross, a loyal Apple customer. Unfortunately, I need assistance with my recent billing issues. I have noticed three separate charges on my account, which I find concerning. I only authorized the $9.99 charge for Apple Music, but there are two additional charges of $15.99 and $29.99 for services I did not agree to. I kindly request a refund of $46.00 credited back to my account immediately. I have been experiencing double charges occasionally and this has become a major problem, especially this month. I am subscribed to Apple Music at $9.99 per month and have a cloud storage subscription billed monthly. I have checked my bank statements and can confirm these unauthorized charges. I am hopeful to receive a prompt response this morning regarding this matter, as my frustration is growing. If I do not hear back, I will have to escalate this to the fraud department. Thank you.

I have an app with a pop-up ad offering an upgrade for better filters with a subscription at £49.99 a month. However, I received an email from my bank yesterday notifying me that I was in overdraft. Upon checking, I discovered a subscription charge from iTunes that I did not authorize. While my daughter uses my phone for YouTube, I have been using the app before the subscription was purchased and was unaware of the charge. Is there a way I could receive assistance and obtain a refund? Thank you, Shelbbie

I purchased two sets of gems in the game, Golf Clash. I received one sack but not the other, and I was charged for both. I've contacted Playdemic to request the missing 1,[redacted] gems, but they declined. iTunes store also couldn't reimburse the $10.46. Despite spending $[redacted].27 on the game in just 33 days, I am persistent about disputing this charge as I feel cheated. I believe in honest transactions and don't deserve to be treated otherwise. I'm unsure of my next steps. In case of inquiries, please contact me at Kelleen Norton [redacted]. I eagerly await a resolution and am prepared to involve the Better Business Bureau if needed. I am puzzled as to why Apple iTunes is unable to refund me for the undelivered purchase with the Item # MVW8YM5F.