I have I tunes card I was trying to use to purchase apps and it took the money out of m...

GetHuman1221663's customer service issue with iTunes from September 2018

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Tip from another customer
If you are looking to cancel an order go to the email with the purchase ID attached to it or within the email from Apple. You should be able to "Report" the purchase and therefore refund or cancel the purchase. You can also click https://www.apple.com/emea/support/itunes/contact.html. Click https://getsupport.apple.com/ then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there in chatting which will have a time estimate on how long until you reach a live agent.
The issue in GetHuman1221663's own words
I have I tunes card I was trying to use to purchase apps and it took the money out of my account instead of the iTunes card which caused my account to become negative for the amount of $** is there any way I can get a refund and purchase the app just using the iTunes card
GetHuman1221663 did not yet indicate what iTunes should do to make this right.
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Customer service issue
Reported by GetHuman1221663
Sep 28th, 2018 - 21d ago
I have an issue with iTunes too
Not resolved
Seen by 4 customers so far
Similar issue to 1898 others
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Items needed
Email on Account
Phone number on Account
Order Number
Confirmation Number
Name of Account Holder
GetHuman1221663 started working on this issue
Sep 28th 8:08am