eHarmony Customer FAQ

To cancel your eHarmony subscription, follow the steps outlined below: 1. Log into your eHarmony account. 2. Click on your profile picture in the top right corner of your homepage. 3. A drop-down menu will appear. From this, select "Account Settings." 4. In Account Settings, find and click on the “Billing” tab. 5. Scroll down to the "Subscription Status" section and click on the “Cancel My Subscription” link. After completing these steps, follow the prompts to complete the cancellation process. Please note that canceling a subscription does not automatically refund any unused subscription fees. Refund requests are considered separately.

To cancel your eHarmony monthly subscription, follow these steps: 1. Log in to your eHarmony account. 2. Navigate to your profile settings. 3. Find the 'Billing' section and click on it. 4. There should be an option saying 'Cancel My Subscription'. 5. Follow the instructions given to conclude the cancellation process. Please note, eHarmony's cancellation process depends on where you purchased your subscription. If you purchased directly from eHarmony's website, the steps provided should work. If not (for instance you purchased via iTunes or Google Play), cancellation will have to be done through the respective platform's own subscription management system. Remember, cancelling your subscription may not immediately delete your profile. If you also want your profile removed, you'll need to delete it separately.

We're sorry to hear about this issue. If your eHarmony account was cancelled and you were still charged, there may have been an error. Please use the link provided on this page to get the most current contact information for eHarmony's customer service support. They are best equipped to resolve any billing issues or discrepancies.

Absolutely, to cancel your eHarmony subscription, log into your account and go to the dropdown menu in the top bar and click on "Data & Settings". Then, select the "Amend Subscription" tab, which will take you to a page showing your subscription details. Here, you'll be able to see an option to cancel your subscription. Please note that cancellation will not immediately delete your profile or your account; if you want to remove those also, there are separate steps involved. It's essential to cancel your subscription before its renewal date else you might be charged for the next period.

We're sorry for the confusion. If you see a charge from eHarmony but don't remember signing up, it's possible that someone else may have used your payment information without authorization, or there might be an error. While we'd like to help you directly, the best course of action is to reach out to your bank or credit card company right away. In terms of eHarmony, please remember to protect your information and only enter payment details on secure, trusted platforms.