I want to sign up but when I try to log in, the system tells me my email already exists...

GetHuman1958139's customer service issue with eHarmony from January 2019

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The issue in GetHuman1958139's own words
I want to sign up but when I try to log in, the system tells me my email already exists. I was signed up with eHarmony a few years ago. Is my email still in the system? So I tried something else. I entered my email and clicked “forgot password,” but I have a different zip code now. I have not received an email with my password. It probably doesn’t recignize my new zip code. So what do I need to do to register? Can you delete my email so I can start from scratch?
GetHuman1958139 did not yet indicate what eHarmony should do to make this right.
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eHarmony

Customer service issue
Reported by GetHuman1958139
Jan 13th, 2019 - a mon ago
I have an issue with eHarmony too
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Seen by 3 customers so far
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Timeline
GetHuman1958139 started working on this issue
Jan 13th 10:31pm