Why can't I see the photos of my matches with a "Standard" membership. They are all bl...

GetHuman-sususoo's customer service issue with eHarmony from October 2018

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The issue in GetHuman-sususoo's own words
Why can't I see the photos of my matches with a "Standard" membership. They are all blurry. It shows on the membership choices that one should be able to see the photos with a "Standard" membership. I purchased a "Standard" membership. What happens to that fee if I do have to upgrade to "Premium" to see the photos? I don't get why I can't see the my matches photos in "Standard" membership. Please tell me why not? E-mail me at *****@***.com Thanks!
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eHarmony

Customer service issue
Reported by GetHuman-sususoo
Oct 16th, 2018 - 2 mons ago
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GetHuman-sususoo started working on this issue
Oct 16th 3:51pm