I am trying to cancel my subscription OR renew at *.***mth and the website will NOT all...

GetHuman701995's customer service issue with eHarmony from May 2018

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The issue in GetHuman701995's own words
I am trying to cancel my subscription OR renew at *.***mth and the website will NOT allow me to do either!! SO frustrating!! It is planning to remove **.** from my account and I do not want to renew at this rate. I get about * matches a month from out of state and it's not worth it. I also tried to put in a different visa card number and it won't allow me to do that either. Please cancel my subscription!!
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eHarmony

Customer service issue
Reported by GetHuman701995
May 20th, 2018 - 6 mons ago
I have an issue with eHarmony too
Fixed
Seen by 3 customers so far
Similar issue to 190 others
0 customers following this
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Timeline
GetHuman701995 started working on this issue
May 20th 5:55pm
GetHuman701995 indicated the issue is not fixed yet.
May 22nd 2:18pm