I purchased a Buy It Now listing for a camera lens and paid for it through PayPal. Toda...

GetHuman5312631's customer service issue with eBay from September 2020

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The issue in GetHuman5312631's own words
I purchased a Buy It Now listing for a camera lens and paid for it through PayPal. Today I look at the order and see that it is in the process of being canceled for the following reason: “This order was not successful. Order cost has not been included in the total amount. Cancellation for this order is pending.”**The seller has re-listed the lens and it was purchased by someone else. Why am I being penalized for this by having my order cancelled? What is the order cost that wasn’t included, why wasn’t I given the option to pay for it, why wasn’t I notified that there was an issue sooner, and why did I not have the chance to buy this product when it was relisted?**I want the new order cancelled, I want my order reinstated, I want the opportunity to pay the additional amount that was not included, and I want an explanation of what happened.

GetHuman5312631 did not yet indicate what eBay should do to make this right.

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eBay

Customer service issue
Reported by GetHuman5312631
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 43 customers so far
Similar issue to 28461 others
0 customers following this

Timeline

GetHuman5312631 started working on this issue
Sep 29th, 2020 3:07pm

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