Hello!**Couple of days I won an auction on Ebay for *** euro from this seller: "bas*sus...

GetHuman-amarunic's customer service issue with eBay from August 2018

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The issue in GetHuman-amarunic's own words
Hello!**Couple of days I won an auction on Ebay for *** euro from this seller: "bas*sus*lylplii" who is allegedly located in Germany. We made a deal and he decided to ship my laptop to Croatia from Germany by GLS for ** euro. And after that I payed in money (*** euro) on his bank account... He said in email that he is a hacker from Russia and that he doesn't have a laptop... He tricked me... But he has ***% positive feedback on Ebay... I payed in the money on Friday, but I contacted my bank for a reversal and refund. They said they would do whatever they can but tomorrow on Monday. During the weekend it's not possible. I have a paper that confirms my payment and I do have fraudulent emails. If my bank doesn't succeed in returning my money, what are my options? *** euro is a lot for me...
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Customer service issue
Reported by GetHuman-amarunic
Aug 26th, 2018 - 4 mons ago
I have an issue with eBay too
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Seen by 14 customers so far
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GetHuman-amarunic started working on this issue
Aug 26th 9:07am
GetHuman-amarunic indicated the issue is not fixed yet.
Aug 27th 10:08am
GetHuman-amarunic indicated the issue is not fixed yet.
Aug 27th 4:29pm