I just talked to someone at Zoosk who so their name was Eric Watson. It sounds like he...

GetHuman2018849's customer service issue with Zoosk from January 2019

Help with my Zoosk issue
The issue in GetHuman2018849's own words
I just talked to someone at Zoosk who so their name was Eric Watson. It sounds like he is from India. He was in a room so noisy that we had to yell. He had me go to the Play Store and open a connection so he could see my screen in order to help fix the issue. The issue was when someone sends me a message saying they want to meet me and I click on it it goes nowhere. I can't see them but I keep getting these messages. I am a paid member. I want to be reminded when the subscription expires. I think it is in April that I am not sure. I want to make sure that they do not charge me again as I will be leaving the site at that point. Everything was going well and I was following all of his instructions. All of a sudden I am on a page that was saying Bitcoin. Obviously some Financial stuff going on here. He wanted me to put my name in there somewhere but I began to get very suspicious. It made me wonder if Zoosk has been hacked and if this guy was a complete fraud. So I went into my apps and I deleted that little orange contact icon also. Not sure if I have been hacked or not but it was a bit frightening. Why in the world would they bring me to a Bitcoin screen and want me to put in my information. I don't know anything as I am paid up until my membership expires. Does anyone there know what is going on? I would like to know when my subscription will expire and make sure they will not charge me again please. If you want to call me my phone number now is *** *** ****. My email address is floods ** @gmail.com.*Please help as I don't know what that Bitcoin thing was all about but it sure is a good way to scare somebody. Regards, Sharon Flood
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Zoosk

Customer service issue
Reported by GetHuman2018849
Jan 26th, 2019 - 3 mons ago
I have an issue with Zoosk too
Fixed
Seen by 2 customers so far
Similar issue to 9115 others
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Timeline
GetHuman2018849 started working on this issue
Jan 26th 8:37pm
GetHuman2018849 indicated the issue is not fixed yet.
Jan 26th 8:38pm