Zoosk Customer Service Issues

Hello, I used Zoosk back in [redacted] and remember a promotion for a discounted first month of a premium account to message other members. I purchased the premium account without clear cancellation conditions. After being billed continuously, I discovered I needed to manually cancel the account on the app or website. I canceled successfully when I switched banks but kept the same credit card. Recently, my old bank informed me of an outstanding balance due to recurring charges from Zoosk, despite cancellation. I am seeking a refund from October [redacted] to March [redacted] and confirmation that my account is closed permanently to avoid future charges. The accumulating interest on my old credit card exacerbates the issue. I require a swift resolution as I cannot afford these unexpected expenses at the moment. Please confirm the closure of my account tied to [redacted] Thank you for your attention to this matter.

I need help. I’ve unknowingly paid for a Zoosk membership for over 2 years. I don’t remember my username but my password was “litlFess18$” and my email is [redacted] As a busy single parent, I didn’t use the app much and never made any connections. I thought I cancelled it long ago and even sent a letter in Dec [redacted] after my girlfriend reminded me. Time and money are precious to me. I’m unsure of your refund policy but would appreciate some refund as I tried to cancel and had no success using your service. Thank you. - Ryan

There is a fraudulent member on your website who goes by the name Vimal Popat, with a birthday on 17/11/78. I encountered him on Bumble, where he has now been removed. Vimal has scammed me out of thousands of pounds by pretending to be a forex trader. I have reported this to the police, with Crime number: NFRC[redacted]68. A quick search shows he has done the same to two other women. Vimal is manipulative, deceitful, and charming. He manipulates with lies to take money from others. The police are currently trying to locate him, as he preys on vulnerable women for money. Despite being bankrupt with a CCJ, he presents himself as wealthy to lure in his victims. I request his profile be deleted, or guidance on the next steps to take. Thank you. - Camilla

Hello, I have been a user with your service for some time now. My email is [redacted], and I reside in the UK. Recently, a lady messaged me claiming her friend was interested in meeting me and provided the email address [redacted] Regrettably, I responded, and I also took a photo of the page she gave me. Following this, I observed unusual activity on my Zoosk account as it was sending messages to numerous girls under a false identity. It seemed my account had been compromised. Despite my attempts to rectify the situation, I was unable to inform others due to blocked access. Subsequently, I received a message indicating my usage had exceeded its limit and that my subscription would be terminated unless I waited until the following day. I did not make this request, so it appears my account may have been compromised. I am worried about the security of my banking information. Could you please confirm if it is secure? Thank you, Mark.

Hello, On Saturday, 09.03.[redacted], I made multiple attempts to cancel my subscription, but the system did not respond. I decided to pause my account instead. Unfortunately, I received an email stating that I would still be charged for the next period. When trying to log in, I encountered problems. I attempted to reset my password using the "Forgot password" option but did not receive any assistance. I even received an email for login help, but the system kept asking for a password. Despite various attempts through the website and app, I was unable to resolve the issue. I contacted you via email twice on Saturday, providing screenshots as proof. In one of the emails, I requested a subscription cancellation. Strangely, on Sunday, after being charged for the next period, I could easily change my password and cancel my subscription. Due to these technical difficulties preventing me from accessing my account and successfully canceling my subscription, resulting in an unintended charge, I am requesting a refund of the charged amount and the permanent cancellation of my account.

I'm experiencing an issue with the Views section on the website. Every time I click on a profile, it seems to record that I've viewed them, even if I haven't gone into their full profile. This triggers them to view me back, creating a loop when I try to remove them from my views list. It would be helpful to see the distance of other users from me in the views section, as I prefer not to interact with matches over [redacted] miles away. Additionally, I'm unsure about the distinction between the "message" and "chat" features. It seems like I can be messaging someone and then a chat box appears unexpectedly. I hope to learn more about the basic functions and features of the site that aren't covered in the tutorials.

Dear Zoosk Helpdesk, I have been using Zoosk for a few months now, but today I am unable to log in to my account. Yesterday everything was fine! I have completed all the requested verifications except for Facebook, as I no longer have an account there since I deactivated it years ago. Can you please explain why I can't log in or receive a password reset email after requesting it? The email associated with my account is the same one you can reply to for this issue. I would greatly appreciate your help! Also, please inform me if you have deactivated my account and provide the reasons. I am confident I haven't violated any privacy policies or message content rules. If my account was deleted, I would like proof that no content/photos are retained by Zoosk, as they are private. Account: [redacted] Thank you for your assistance. Best regards, Al.

I have recently experienced an issue with Zoosk that I find suspicious. In a span of 2 months, I received notifications from Zoosk about a lady viewing my profile. Each time I tried to respond, I was prompted to renew my subscription. After renewing, I messaged the individual named Casa but did not receive a response. This has happened to me before, and I suspect Zoosk is utilizing this tactic to prompt subscription renewals. I am requesting a full refund promptly; otherwise, I will escalate the matter to the ACCC in Australia. The situation seems repetitive and questionable, as it follows the same pattern of notification, subscription requirement, and lack of response from the user, Casa. I intend to verify with Casa on another platform if they indeed tried to contact me. I urge for a refund without delay. Thank you.

I initially agreed to a one-time payment of AUS$34.95 on 9/10/[redacted], which was set to expire after 30 days. I repeated this on 18/01/19. However, I was surprised to see subsequent automatic withdrawals from my PayPal account on 18/02/[redacted] and 18/03/[redacted], which I had not approved. The wording for a 1-month subscription seemed misleading and deceptive to me. It's puzzling why one would choose a higher cost, automatically renewable option when there are more affordable alternatives available. I have contacted PayPal to address this matter but was advised to reach out to your company first before escalating it. I request a refund of AUS $69.90 to my PayPal account linked to the email address [redacted] and ask that the misleading 1-month automatic subscription be removed from your site. It's worth noting that your site has been upgraded since my initial payment on 9/10/[redacted], offering options to pause or cancel a subscription, which I don’t recall seeing earlier. Additionally, I would appreciate an explanation as to why my first payment wasn't automatically renewed, whereas the one on 18/01/[redacted] was renewed twice without my knowledge. I became aware of this only on 18/03/[redacted] when I received a PayPal notification indicating an order amount of $34.95 AUD to ZOOSK INC, for which I had not been previously informed. Please process the refund promptly to avoid any formal claim with PayPal.

Hello Zoosk, I am Yianni, and I recently met with my bank to review and update my accounts. To my surprise, I discovered multiple organizations making monthly withdrawals from my accounts, including Zoosk. The bank's fraud department is currently investigating these transactions, which have been ongoing for years. I urgently request that these direct debits cease and that your fraud team work with my bank to arrange a full refund. Please reach me at [redacted] or via email to discuss this matter further. The bank raised the question of how these transactions could have gone unnoticed for so long. Over the past five years, I have faced personal challenges such as the loss of my wife, a house fire, my mother's cancer diagnosis, and my father's heart attack. During this time, I neglected my accounts due to prioritizing family matters. It was only recently, while reorganizing my finances, that I discovered the ongoing payments to Zoosk and another unknown service. I kindly request a prompt response. Thank you for your cooperation and understanding. Best regards, Yianni Pana

I am seeking assistance as I fell victim to a scam through email and text messages from someone posing as a friend wanting to connect, resulting in potential identity theft. Recently, I noticed similar messages received from men but now originating from a woman. Can someone investigate this promptly to safeguard my identity? My contact number is [redacted]. Thank you. - LC

On Friday the 22nd, I tried to renew my subscription but faced issues making payment online as both my cards were declined, even though they are valid with sufficient funds. After speaking with a representative, he suggested using a Google Play card due to a technical problem. However, the first card's number was deemed invalid, and after being told to get another card, I grew wary and ended the call. After contacting support via email, I was advised to sign off and back on, which resolved the issue and I am now back on Zoosk. Unfortunately, $50 from the Google Play card is now missing. Also, in the past three months, I have encountered scams from five members following a similar pattern of excessive compliments, poor language skills, and a push to go offsite. Upon further questioning, they vanish. At present, I am engaged in conversations with two such suspicious members.

Last week I reached out about an issue that went unanswered. I have updates now. When trying to renew my subscription online, both bank card payments were unexpectedly declined. After contacting Zoosk support, I spoke with a representative named Chiron Hollin (ext. [redacted]). Communication was challenging due to a strong accent. Following his suggestion, I purchased a Google Play card, but upon providing the number, I was instructed to get another due to an alleged error. Refusing this unreasonable request, I inquired about a refund, which would require obtaining yet another card. Despite payment, my subscription was not activated until I followed advice from customer service. However, the Google Play card funds were deducted. Uncertainty remains about the payment status, and I am seeking clarification on whether a refund is owed. Google Play advised me to contact the FTC and FBI for further guidance.

I had trouble renewing my subscription online as both cards were declined unexpectedly. I reached out for assistance at [redacted] and spoke with Chiron Hollin (x94005), but his thick accent made communication difficult during the two-hour call. He suggested purchasing a googleplay or pay card due to a technical issue affecting my cards. After buying the card and being told it was invalid, I suspected a scam and disconnected. Following advice from the website, signing out and back in successfully renewed my subscription. However, the money on the googleplay/pay card is missing. I wonder if I paid twice, if Zoosk owes me a refund, or if Chiron misappropriated the funds. I'm unsure where the $50 from the card went. Googlepay/play advised contacting the FBI and FTC, which I did, as well as reaching out to Walmart where the card was purchased.

I am concerned about the messages I receive on your site. I receive notifications daily saying "______ wants to meet you," but when I click on them, it leads me to my page where it shows "no one new...". Despite indicating that 42 people are interested in meeting me, clicking on it yields no results. When I try to find these people, they are not visible on the site. This deceptive practice is frustrating and unproductive. I am unsure if my page is malfunctioning or if the messages are simply misleading. A Zoosk member wants to meet you! She is 54 and from Crowley. Would you like to meet her? The message repeats the same cycle of false notifications. I feel misled and want a refund as I believe my time has been intentionally wasted on your platform.

I had a negative experience with an individual on your platform and wish to share my story to protect others. His profile name was Jude Stephan, claiming to be an architect with a website called The Stephan Concept. He quickly asked to chat off-site and requested my phone number. He is supposedly 61 from Darien, CT, but investigations by friends suggest he may be 47 from Nigeria. This individual is deceitful, manipulative, and seeks to deceive. He sent fake pictures and attempted to extort money from me under false pretenses related to a court fine in Dubai. He falsely claimed to be involved in the Dubai runway project, facing penalties and fabricating stories about injured workers. This person is a dangerous scam artist, misrepresenting himself and trying to manipulate others. Be cautious and vigilant.

I recently contacted Zoosk requesting not to renew my subscription, but since I haven't received a response, I am reminding you again. Thank you. - Trish F. --- Zoosk (messaging.zoosk.com) March 3, [redacted] I emailed Zoosk to stop renewing my subscription, but I haven't received any confirmation yet. I'm reaching out again to ensure my request is noted. Your assistance is greatly appreciated. - Patricia F.

I need to report an issue regarding a member named Jocky from Perth. We exchanged numbers, and after some chatting, he initiated sexual conversations. Eventually, he sent me an unsolicited photo of his private parts, indicating he was aroused. I promptly deleted the photo. Since then, he hasn't contacted me. It's evident he's using the platform for inappropriate purposes. Zoosk should warn users that such behavior is unacceptable. This experience has discouraged me, as I was hoping to find a genuine connection by joining the site. Unfortunately, my investment has not yielded any meaningful results. I am disappointed and uncomfortable with receiving explicit messages and images.

I only intended to sign up for a 6-month subscription on Zoosk and made a one-time payment of £60 for it. I was not informed that it would automatically renew. A friend noticed my profile was still active, despite being in a relationship for seven months, and I tried to delete it but couldn't. Later, I discovered I was unknowingly enrolled in a recurring subscription. I never agreed to a second six-month membership and would like Zoosk to refund me £60 for the extra subscription period.

Today, I encountered issues on Zoosk. The app kept prompting for my identification, leading me to search instead of viewing profiles. Despite updating, the system is malfunctioning. Payment transactions proceed without ID verification, yet these technical glitches persist. Gender selection and birthday input result in endless spinning. Moreover, in-person meetings arranged through Zoosk did not align with profiles. These discrepancies are concerning. I remain myself, Claude Moreno, seeking resolution. Messages redirect to ID verification or search mid-conversation, hindering communication. These disruptions are frustrating. Your assistance in resolving these matters with your IT team is appreciated, as current operations are cumbersome. Your attention to these troubles would be greatly valued. Thank you.