I had a Zipcar reservation on ***, and when we arrived to pick it up, the car was unava...

GetHuman5036519's customer service issue with Zipcar from July 2020

Help with my Zipcar issue
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Account name, Zipcar number, Account phone number, Account email, Account billing address, and Date of birth
The issue in GetHuman5036519's own words
I had a Zipcar reservation on ***, and when we arrived to pick it up, the car was unavailable. We called customer service and were not given an alternative car, and waited on hold for *.* hours. We ended up having to spend $*** for a last minute car rental, $** on gas, and $** to Uber back and forth to pick up the last minute car rental. Not to mention we missed an important family event. We are demanding compensation for this unacceptable event.

GetHuman5036519 did not yet indicate what Zipcar should do to make this right.

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Zipcar

Customer service issue
Reported by GetHuman5036519
Jul 6th, 2020 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1070 others
0 customers following this

Timeline

GetHuman5036519 started working on this issue
Jul 6th 10:29pm

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