Yahoo doesn't allow me to get in by changing passwords or deleting accounts that have a...

GetHuman767936's customer service issue with Yahoo from June 2018

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The issue in GetHuman767936's own words
Yahoo doesn't allow me to get in by changing passwords or deleting accounts that have a phone number from a phone that was stolen that new password letters are sent to instead of to my new phone number . therefore I can't get in because set up code is sent to old phone that was stolen*lost!!!**I have two accounts I want deleted so I can start new account with my new phone number. Understand....thats why yahoo needs a phone number to clear these situations UP!!!***I TRIED ten times yesterday dpending an hour trying to install either.*A. New password*B.New phone numbers*C. Deleting old accounts*D. Putting new phone number on old accounts.**Nothing**Just Confusion**A two minute conversation would have saved me ** minutes of *Wasted time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!**Rlxnighthawk*rlxnighthawk*rlxworkout*rlx******@yahoo.com**I can't get new phone number on old account so I want to delete any and all accounts to just get a NEW one with my new phone number. Use it when necessary without having a code sent to a cell phone everytime I try to sign in!!!!!!!**!!!!!!!!!!!****%*&!!l
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Yahoo

Customer service issue
Reported by GetHuman767936
Jun 10th, 2018 - 10 mons ago
I have an issue with Yahoo too
Fixed
Seen by 4 customers so far
Similar issue to 202 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman767936 started working on this issue
Jun 10th, 2018 12:55am
GetHuman767936 indicated the issue is not fixed yet.
Jun 13th, 2018 2:27am