My wife passed away on July **th of this year. My bank account has been charged...

GetHuman6850771's Cancel Account issue with Xbox from November 2021

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman6850771's own words
My wife passed away on July **th of this year. My bank account has been charged $*.** and $**.**. I do not have access to cancel her account online. I am request to cancel*close her account. **Thank you

GetHuman6850771 did not yet indicate what Xbox should do to make this right.

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Xbox

Cancel Account issue
Reported by GetHuman6850771
Nov 28th, 2021 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 435 others
0 customers following this

Timeline

GetHuman6850771 started working on this issue
Nov 28th, 2021 7:05pm
GetHuman6850771 indicated the issue is not fixed yet.
Nov 30th, 2021 11:41pm