My grandson has had his account had his account hacked and the messed with my wifi two...

GetHuman-jahills's customer service issue with Xbox from June 2020

Help with my Xbox issue
The issue in GetHuman-jahills's own words
My grandson has had his account had his account hacked and the messed with my wifi two days ago.Now adifferent person is hacking his friends account and asking him for my grandson's accounts Xbox,Snapchat,etc. We reported both but it just keeps happening.

GetHuman-jahills did not yet indicate what Xbox should do to make this right.

How GetHuman-jahills fixed the problem
In my grandson's case. he logged out of his account. Then logged back in and blocked the player causing problems. It worked for him but not his friend as every time he logged back in it would kick him out before he could block the player out.
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Xbox

Customer service issue
Reported by GetHuman-jahills
Jun 28th, 2020 - 7 months ago
Fixed
GetHuman-jahills shared how to fix
Seen by 3 customers so far
Similar issue to 16640 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman-jahills started working on this issue
Jun 28th, 2020 1:16am
GetHuman-jahills confirmed the issue is fixed. Hooray!
Jun 30th, 2020 1:22pm