I bought Gears * Retail because of the Play Anywhere feature. As you offer the game on...

GetHuman3846968's customer service issue with Xbox from October 2019

Help with my Xbox issue
First: share to improve GetHuman3846968's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3846968 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman3846968's own words
I bought Gears * Retail because of the Play Anywhere feature. As you offer the game on Steam and the Steam Version has to be connected to the xbox account i was sure i can play the steam version. But i cant as steam doesnt let me activate the Code. XBox Support tells me they cant generate a steam key, steam tells me only microsoft xbox studios can give it to me. I cant use the Microsoft Store Version. I only have a *Mbit Line at home. Steam offers me to download it somewhere else (e.g. Work) and make a backup to install offline at home. Downloading the Store Version with *Mbit mean i can play the game somewhere next year. Is it somehow possible to give me a steam key for my registered Gears * Version? I can not use the Store Version. Please help. Else my Money would be wasted

GetHuman3846968 did not yet indicate what Xbox should do to make this right.

How GetHuman3846968 fixed the problem

We are waiting for GetHuman3846968 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman3846968
Oct 29th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 158682 others
0 customers following this

Timeline

GetHuman3846968 started working on this issue
Oct 29th, 2019 10:33am
GetHuman3846968 indicated the issue is not fixed yet.
Oct 29th, 2019 10:33am
GetHuman3846968 indicated the issue is not fixed yet.
Oct 29th, 2019 10:34am
GetHuman3846968 indicated the issue is not fixed yet.
Oct 29th, 2019 10:34am
GetHuman3846968 indicated the issue is not fixed yet.
Oct 29th, 2019 10:34am

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies