Hello my * year old son bought $*** worth of skins and products on the game fortnight...

GetHuman-saranic's Refunds issue with Xbox from October 2019

Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-saranic's own words
Hello my * year old son bought $*** worth of skins and products on the game fortnight. I had no idea he was doing this and went to pay my rent to discover I had only $** left in my account and couldn't pay my rent. We have tried to do the refund on the Xbox but it is requesting order numbers which in the purchase history each purchase doesn't show an order number so we get stuck at this stage. I have also tried to call a *** number which I found online but it says it is not a number. I also called Microsoft and pushed all the right numbers to then be told good bye from Microsoft and the call ends. *Can someone please help me get through to Xbox*microsoft to request a refund. The bank has cancelled my MasterCard and has put a dispute in on all the purchases. *I really hope someone can help me.

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Xbox

Refunds issue
Reported by GetHuman-saranic
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 157273 others
0 customers following this

Timeline

GetHuman-saranic started working on this issue
Oct 14th, 2019 8:04am