I logged into my Microsoft account on my computer to use the online store, after paying...

GetHuman3673567's customer service issue with Xbox from September 2019

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The issue in GetHuman3673567's own words
I logged into my Microsoft account on my computer to use the online store, after paying for the games I wanted I went through all the prompts and the like to download the games onto my Xbox One, after they didn't show up in any of the places I was prompted to check I tried looking in the Xbox profile on my computer, but after logging in the profile name and photo are unfamiliar, none of my games or achievements show up, nothing is the same, but all the personal info is accurate, my email, date of birth and credit card number is all there, but it isn't the profile I play on my Xbox, I search the name for the online profile on my Xbox and can have a conversation with myself over the two accounts. I have no idea how this happened or what to do about it, I'm hoping to somehow get the games I have purchased on this unknown account transferred over to my actual account on my Xbox, and a way to access my profile on my computer so anything I buy for here on goes to where I can use it.

GetHuman3673567 did not yet indicate what Xbox should do to make this right.

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Customer service issue
Reported by GetHuman3673567
Sep 30th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 154703 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address


GetHuman3673567 started working on this issue
Sep 30th, 2019 3:19am
GetHuman3673567 indicated the issue is not fixed yet.
Oct 2nd, 2019 7:42am