Xbox Customer Service Issues

I have been using Xbox for years with the same email address. Unfortunately, my email has expired, which led to me being kicked off Xbox Live. When I tried to update my email, I was asked to provide evidence to verify my account, but I was unsuccessful in doing so. I have been unable to reach customer support for assistance because accessing a chat or phone call requires signing into my Xbox Live account. I feel stuck in this situation and in need of help resolving this issue.

I currently have an Xbox One with Minecraft Xbox One Edition, which I acquired digitally through Xbox Game Pass. Recently, I upgraded to Xbox Ultimate and am interested in obtaining Minecraft Bedrock Edition. Is it still possible to procure Bedrock Edition on Xbox One? I seek guidance on how to make this transition. Additionally, I am curious if owning Bedrock Edition would allow me to retain access to Xbox One Edition. Thank you for your assistance. Sincerely, Marc

I need assistance in recovering my Xbox account. I have been struggling with this issue for over two weeks without any progress. The recurring charges are still being deducted from my card, although I have a new account. All my previous games and data are on the old account, inaccessible now due to the lack of help from your end. I request a prompt response to resolve this matter as it is becoming frustrating. Your support is vital to maintaining satisfied customers, and I hope to hear from you soon.

I am experiencing difficulty accessing my Xbox Live account, for which I have paid a year's membership. I have been a loyal customer for many years and have been using the same email address. Unfortunately, my email has expired, making it impossible to access that account. Recently, I was logged out of Xbox Live and had to update my email address. However, during the process, I was unable to provide enough evidence to prove ownership of the email address. This has left me unable to reach Xbox customer support to resolve the issue and regain access to my account. I urgently require assistance from a live representative to resolve this problem.

A few weeks ago, I used my last home console switch to allow my brother access to my game library. We have been gaming together smoothly for about a month until recently when his Xbox started showing that he doesn't have access to my games and isn't set as my home Xbox. We are both puzzled as to why this suddenly changed. I won't be able to game share with him again until next April. I suspect this is an issue with Xbox, and I'm hopeful there's a solution to restore the sharing. I'm unsure of how to proceed. Any assistance would be greatly appreciated.

I would appreciate a callback as soon as possible, please! I have been experiencing an issue for almost a year now. My bank account gets charged $9.99 every month, but there are no active subscriptions listed when I log in. The charges are unexplained, and I am unable to determine what they are for. I suspect there may be a system error causing this problem, and I believe I am owed a refund for the past few months of unauthorized charges. I can be reached at [redacted]. Your immediate attention to this matter is greatly appreciated. Thank you.

After a challenging divorce three years ago, I am now attempting to access my previously owned handle. Unfortunately, the email associated with it is stored on my ex-husband's old Xbox, making it inaccessible. Despite searching through all my emails, I am unable to identify the correct one linked to the account. The recovery phone number provided is no longer in service, rendering me unable to receive any verification codes. I originally created this email for gaming purposes a decade ago. Please assist me in recovering my account as it contains valuable contacts, gaming friends, and numerous hours of gameplay that I would hate to lose.

Hello, I am Glenda Roman, a 55-year-old woman who has never owned an Xbox. Recently, someone used my debit card without permission, with the card ending in [redacted]. On October 2nd, I noticed an unauthorized charge of $24.95. I overheard my phone notification and saw the message from my bank regarding the deduction. I am seeking assistance from Xbox to refund the $24.95 charged on October 2nd. I rely on this card for bills and payroll and wish to avoid canceling it. My bank informed me that this is not the first unauthorized deduction from Xbox. Please investigate and resolve this issue to prevent further unauthorized charges. Thank you, Glenda Roman.

I require assistance in recovering my Xbox account. I would appreciate it if a technician could contact me promptly. I am frustrated with the lack of support provided and the continuous deduction of funds without resolving the problem. If this situation persists, I will explore legal action against Microsoft. Kindly arrange for a technician to call me to address this matter. Alternatively, I am open to speaking with your CEO and sharing my legal details to facilitate a resolution. Microsoft has deducted money from me without offering adequate assistance, and I would like this issue rectified.

My two sons each have an Xbox account, and they use my credit card for payment. I am experiencing two issues: Firstly, one of the accounts has been double billed for a year. Secondly, my credit card has been compromised and subsequently canceled. As I am in the process of updating all my automatic payments, I would like to cancel both accounts. I also request that all accounts, including the one that has been double billed, are closed. Additionally, I would appreciate a refund for the overcharged account.

This issue has been ongoing for the past week. While enjoying games or watching Netflix or YouTube on my (original Xbox One), the screen freezes abruptly. Subsequently, when I power off the Xbox and then attempt to restart it, the console powers on but fails to display on the TV, only to automatically shut off after about 30 seconds. Presently, every time I try to turn on the console, it promptly shuts off. I have attempted various troubleshooting steps, including resetting the console, ensuring all connections are secure, and testing different outlets, but unfortunately, none of these attempts have resolved the problem. I am at a loss with my malfunctioning Xbox One.

For the past week, we have been experiencing issues with our Xbox One S. When I try to play Call of Duty Black Ops 4, I receive an error saying "Please try again, it took too long to start." The same error occurs when trying to open settings. Last night, the lights turned on during start-up, but there was no image on the screen. After multiple attempts of unplugging and waiting, I finally managed to access settings and perform a factory reset, which unfortunately did not resolve the problem. These issues began when Netflix froze and became unresponsive. Currently, I am unable to play any games or apps, although the console seems to be booting up better after the factory reset.

Hello, I hope you are well. I recently purchased a gift for my friend in America (I am in Canada) and was surprised to learn that regional restrictions apply. I would like a refund for the gift I purchased for him, "Hunt: Showdown." My Xbox account is linked to my father's email, [redacted], under which the game was purchased. I would greatly appreciate it if you could assist me with the refund. If you require any further information, please contact me at [redacted] Thank you for your attention to this matter.

I recently bought $35 worth of Xbox gift cards and added the money to my Xbox account. Now I want to renew my 3-month Xbox Live Gold subscription using the funds in my account. However, the system is only giving me the option to pay with a phone, debit/credit card, or PayPal. I would prefer to use the $35 credit on my account for the renewal. Please send me an email once the transaction is done. My Microsoft account is [redacted], and my gamer tag is Jamierocksman. Thank you.

I visited the Microsoft store to compare the total prices, including taxes, of the standard and deluxe versions of Forza Horizon 4. However, when attempting to view the final price for the deluxe edition, the purchase was completed without showing me the total or allowing me to confirm. I would like a refund back to my card for the deluxe purchase so that I can proceed with buying the standard version as I had initially planned.

I recently received some items from a late friend, and his girlfriend passed me his guitar and Xbox. I want to reset the Xbox for potential sale, specifically removing parental controls, but for now, I'm having trouble playing Warcraft. I'm a 53-year-old man residing alone in Bellevue, Washington. I'm willing to provide any necessary verification. How can we address this issue? Thank you. [email redacted] Phone: [redacted]

I noticed a charge for Xbox Live Gold on my credit card on 10/1/[redacted], and I didn't realize I had a monthly subscription. I only found out when I saw the pending transaction in my bank account. I promptly canceled the subscription online, but even though it showed my service ended on 9/28/[redacted], the charge still went through, renewing my subscription. I prefer not to have another month of gold as I wasn't aware of the initial subscription. Could you please refund $9.99 plus tax, totaling $10.61, to my account? I hope for a swift resolution. Thank you.

My Microsoft/Xbox account has been hacked and taken over. The email linked to the account has also been compromised. I tried creating a new profile with the same email and my Skype email to recover the account but it didn't work. I urgently need assistance to resolve this issue. Can I please contact Microsoft by phone for help with this? I appreciate your time, Jonathan M.

I am following up on Service request number [redacted]. I spoke with a representative named James who promised to contact me after receiving my email with images for a return/exchange request, but I have not heard back. I am feeling frustrated with the lack of service. My Xbox One, which was sent for repair under warranty reference number [redacted], was returned to me damaged after a few days. Please contact me at [redacted] or respond to my email to help resolve this issue.

I recently discovered a recurring charge of $59.99 per year on my bank statement from XBOX LIVE, a service I have no knowledge of. I have traced this charge back to at least [redacted] and suspect it has been ongoing since then. My daughter had an XBOX when she was 13, around 7 years ago, so I believe this charge has been unauthorized for many years. I have attempted to contact customer service to address this issue but have been unsuccessful. I am hopeful that someone will reach out to me promptly at [redacted] or via email. I am seeking a refund for the unauthorized charges, clarification on how my credit card information was obtained, and assistance in cancelling this subscription. Your prompt attention to this matter is appreciated. Thank you, Suzanne Burgess.