Hello Xbox team*This is GodlyClarity,*I went to Prison for * years on a psychedelic pos...

GetHuman2618782's customer service issue with Xbox from March 2019

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The issue in GetHuman2618782's own words
Hello Xbox team*This is GodlyClarity,*I went to Prison for * years on a psychedelic possession charge, my account was hacked and * month GOLD recurring payments were continued for the * years that I didn't use my account.*My old Email with the account GodlyClarity@yahoo was hacked and sold on the dark-web after I went to Prison according to my Capital one account information.*Unfortunately I still had a working Bank of America debit card with **** dollar balance on it attached to the account and It looks like whoever bought my accounts online changed my account password which is preventing me from logging in and posting a support ticket.*It has probably been getting some good use out of the free recurring GOLD membership and all the games I purchased with you all.*So just like I had to do with my Other accounts like Steam, google, ect. I am contacting you to resolve these issues and return my account to the actual owner.*My New Email is the one I put on the Issue ticket.*My DOB is ********, my card which was still being charged on the account ends in ****. security number is ****My name is Forest W Adams.*My address is ***** cr** Findlay OH, ******My last used password was (*Godzillas)*My answers to all my security questions are always (sijin)*Also other previous passwords were*(godzilla), (Trololol), (g*dz*lla) and (Itsover*****)*I would like to set the password to *Japan*Godzillas*u*k***So the hacker doesn't keep using my money...*Anyway my in date to Prison was ********And my out date was *******.*So I don't know if I can have those payments refunded to my account or not but I would appreciate it if it is possible as I had no way of resolving the issue while incarcerated...*Here are the time stamps from my Bank of America account and the total charged to me while I was unable to access any means of loss prevention.*---**) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL MSBILL.INFO WAUS **) *************:**:***($**.**) * *$**.** *MICROSOFT*XBOX LIVE GOLD MICROSOFT*XBOX LIV MSBILL.INFO WAUS **) *************:**:***($**.**) * *$**.** *MICROSOFT*XBOX LIVE GOLD MICROSOFT*XBOX LIV MSBILL.INFO WAUS *-----------------------------*So a total of * payments were taken out of the only money I had to get out too :(*Anyway that total was $***.***That's a Lot :(*Anyway hope someone can help me out soon just let me know if you need ID pictures or anything else for verification.*Thank you very much I LOVE, and MISSED, XBOX!*-With all my respect*-Forest Adams *A.K.A.*GodlyClarity*GratefulC*****@***.com

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Xbox

Customer service issue
Reported by GetHuman2618782
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 37 customers so far
Similar issue to 117064 others
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Timeline

GetHuman2618782 started working on this issue
Mar 28th, 2019 7:49pm
GetHuman2618782 indicated the issue is not fixed yet.
Mar 28th, 2019 7:52pm