Hello Xbox team*This is GodlyClarity,*I went to Prison for * years on a psychedelic pos...

GetHuman2618782's customer service issue with Xbox from March 2019

43 views | 117064 similar | 0 following
Help with my Xbox issue
GetHuman2618782's next move: talk to Xbox again when they open.
Xbox's call center is closed now. We will send GetHuman2618782 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2618782's own words
Hello Xbox team*This is GodlyClarity,*I went to Prison for * years on a psychedelic possession charge, my account was hacked and * month GOLD recurring payments were continued for the * years that I didn't use my account.*My old Email with the account GodlyClarity@yahoo was hacked and sold on the dark-web after I went to Prison according to my Capital one account information.*Unfortunately I still had a working Bank of America debit card with **** dollar balance on it attached to the account and It looks like whoever bought my accounts online changed my account password which is preventing me from logging in and posting a support ticket.*It has probably been getting some good use out of the free recurring GOLD membership and all the games I purchased with you all.*So just like I had to do with my Other accounts like Steam, google, ect. I am contacting you to resolve these issues and return my account to the actual owner.*My New Email is the one I put on the Issue ticket.*My DOB is ********, my card which was still being charged on the account ends in ****. security number is ****My name is Forest W Adams.*My address is ***** cr** Findlay OH, ******My last used password was (*Godzillas)*My answers to all my security questions are always (sijin)*Also other previous passwords were*(godzilla), (Trololol), (g*dz*lla) and (Itsover*****)*I would like to set the password to *Japan*Godzillas*u*k***So the hacker doesn't keep using my money...*Anyway my in date to Prison was ********And my out date was *******.*So I don't know if I can have those payments refunded to my account or not but I would appreciate it if it is possible as I had no way of resolving the issue while incarcerated...*Here are the time stamps from my Bank of America account and the total charged to me while I was unable to access any means of loss prevention.*---**) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL ***-***-**** WAUS **) *************:**:***($**.**) * *$***.** *MICROSOFT *XBOXLIVE MICROSOFT *XBOXL MSBILL.INFO WAUS **) *************:**:***($**.**) * *$**.** *MICROSOFT*XBOX LIVE GOLD MICROSOFT*XBOX LIV MSBILL.INFO WAUS **) *************:**:***($**.**) * *$**.** *MICROSOFT*XBOX LIVE GOLD MICROSOFT*XBOX LIV MSBILL.INFO WAUS *-----------------------------*So a total of * payments were taken out of the only money I had to get out too :(*Anyway that total was $***.***That's a Lot :(*Anyway hope someone can help me out soon just let me know if you need ID pictures or anything else for verification.*Thank you very much I LOVE, and MISSED, XBOX!*-With all my respect*-Forest Adams *A.K.A.*GodlyClarity*GratefulC*****@***.com

GetHuman2618782 did not yet indicate what Xbox should do to make this right.

How GetHuman2618782 fixed the problem

We are waiting for GetHuman2618782 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2618782 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2618782
Mar 28th, 2019 - 4 years ago
Seen by 43 customers so far
Similar issue to 117064 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address


GetHuman2618782 started working on this issue
Mar 28th, 2019 7:49pm
GetHuman2618782 indicated the issue is not fixed yet.
Mar 28th, 2019 7:52pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers