The DC villains game has been stuck in the console since we inserted it at the end of J...

GetHuman-yelowmot's customer service issue with Xbox from February 2019

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The issue in GetHuman-yelowmot's own words
The DC villains game has been stuck in the console since we inserted it at the end of January. The system was purchased on black Friday and was a Christmas present. Not opened until **********, and not played until January due to illness in December... it has on occassion locked up and required restart... sometimes the images are "jiky" which can be an obstacle for minecraft play. (Minecraft bundle so it is a game we only have as a download on this console) also the reason we made this purchase. * I don't know if the data can be transferred... that would be ideal, or I would mostly like a new console to try again... either another minecraft download or physical game, and also a replacement for our DC villains game which remains in the console. Once again I know my family would like to keep their progress... in all games if possible, but if not we would really just like to have an xbox that works properly.*Thank you*Rebecca Diaz

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Xbox

Customer service issue
Reported by GetHuman-yelowmot
Feb 22nd, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 108900 others
0 customers following this
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Timeline

GetHuman-yelowmot started working on this issue
Feb 22nd, 2019 3:42pm
GetHuman-yelowmot shared this issue with friends on Facebook
Feb 22nd, 2019 3:43pm