We bought The yearly Xbox live membership for ** dollars on January *th **** for the fi...

GetHuman2001353's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman2001353's own words
We bought The yearly Xbox live membership for ** dollars on January *th **** for the first time and then again on January *th **** and this year we received an extra free two weeks of Xbox live membership that came with a game we bought. We used it and our membership ran out today. So we re bought the yearly Xbox live membership and when we did, it said that our membership ends on January *th ****, even though it should end on January **th, **** and we would like that to be changed.
GetHuman2001353 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman2001353
Jan 20th, 2019 - 10 mos ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 93413 others
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Timeline
GetHuman2001353 started working on this issue
Jan 20th 4:18pm