I bought an Xbox one elite controller a year or so ago, and considering this model is m...

GetHuman-adamhugh's customer service issue with Xbox from January 2019

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The issue in GetHuman-adamhugh's own words
I bought an Xbox one elite controller a year or so ago, and considering this model is meant to be the most resistant to wear as it’s marketed towards players who use the console much more than others I found it to be horrible as I will explain further.*Initially I was pleased with the controller, as there was no wear. The silicon*rubber like grips on the controller have expanded with continued use and are now hanging off the controller, the charger port at the top of the controller is worn and only works when held a certain way, in addition to this, the grip on the inside of the handles, aswell as the outside, have expanded significantly. From this I see no extensive testing of the product done on your part, as the heat and pressure of even someone’s hands has caused your best controller to become unusable, very disappointing. From this I have had to purchase new grips just to be able to use the controller, which I didn’t think I was ever going to have to do when first purchasing it. *To rectify this, I hope you could give me some sort of compensation, may it be a controller, or less ideally vouchers.
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Xbox

Customer service issue
Reported by GetHuman-adamhugh
Jan 15th, 2019 - 9 mons ago
I have an issue with Xbox too
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GetHuman-adamhugh started working on this issue
Jan 15th 1:19pm