I cancelled an Xbox live subscription on the *th of January before it renews on the *th...

GetHuman-rhyswhin's customer service issue with Xbox from January 2019

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The issue in GetHuman-rhyswhin's own words
I cancelled an Xbox live subscription on the *th of January before it renews on the *th and no charge came out of my bank , it then came out days later on the *th even tho I turned off auto renew , therefore I feel as though I have been decieved as I should not have been charged to renew my Xbox live as this is not what I wanted , I have no used Xbox live in many months now and only really play single player games like fallout * , so I am very upset to find this payment in my bank statement despite turning off auto renew before hand
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Xbox

Customer service issue
Reported by GetHuman-rhyswhin
Jan 15th, 2019 - 9 mons ago
I have an issue with Xbox too
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GetHuman-rhyswhin started working on this issue
Jan 15th 10:41am