A friend gave me an X Box he purchased, used. It had a full version of Witcher * on it...

GetHuman1889296's customer service issue with Xbox from January 2019

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A friend gave me an X Box he purchased, used. It had a full version of Witcher * on it and I started playing it. I made a screen name Onyx**A**.*I played it for over *** hours.*Yesterday it stopped saving and would not allow me to continue further in the game. The message shown when I tried to save, indicated that I go to Settings, and clear the files on the X-Box and download my savegames from Xbox Live files? I did as directed, and the Xbox would not allow me to start the game without purchasing the game. It recognized that the game was fully installed but would not allow me to start it. I purchased it online through the Xbox. I made a new registration with my full name*email this time (Originally not allowed as it said I had already made one with that name.) *****@***.com. Now I can not access the Onyx**A** screenname, and none of the files appear anywhere accessible of my saves. How do I access the save files and unify the screen names*accounts?*I
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Xbox

Customer service issue
Reported by GetHuman1889296
Jan 3rd, 2019 - 4 mons ago
I have an issue with Xbox too
Fixed
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Timeline
GetHuman1889296 started working on this issue
Jan 3rd 6:35pm
GetHuman1889296 confirmed the issue is fixed. Hooray!
Jan 6th 8:15pm