I canceled my xbox live a long time ago and the same credit card has been charged. I've...

GetHuman-jennaha's customer service issue with Xbox from December 2018

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The issue in GetHuman-jennaha's own words
I canceled my xbox live a long time ago and the same credit card has been charged. I've called and have spoken with several customer service agents who said they removed my credit card but I got charged AGAIN. The charge was for $**.** for live Gold. Now I'm going to be charged interest because this live charge that is not supposed to be there. I've spoken to several reps who stated they removed my credit card and it wouldnt be charged. But it was. AGAIN. I need that $**.** put back. I can give the credit card number.
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Xbox

Customer service issue
Reported by GetHuman-jennaha
Dec 6th, 2018 - 6 mons ago
I have an issue with Xbox too
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
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Timeline
GetHuman-jennaha started working on this issue
Dec 6th, 2018 12:42pm
GetHuman-jennaha indicated the issue is not fixed yet.
Dec 6th, 2018 12:42pm