Ok I just opened my "Xbox one s" did the start up got the internet hooked up just fine...

GetHuman-zombiebe's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman-zombiebe's own words
Ok I just opened my "Xbox one s" did the start up got the internet hooked up just fine and got to the redeem a code selection and it wont go past the " redeem a code " loading screen it does not freeze it just won't go past that screen to let me use my codes !!! I've tried a hard reset multiple times and still nothing I've tried just waiting on that load screen and nothing I can't get past it so I can't use my Xbox one s .... I would like some help to get past this because everything I have bought for this requires that option so please help
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Xbox

Customer service issue
Reported by GetHuman-zombiebe
Nov 28th, 2018 - 9 mons ago
I have an issue with Xbox too
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Timeline
GetHuman-zombiebe started working on this issue
Nov 28th, 2018 2:08pm