Purchased BlackOps* game console from Best Buy. Installed game on Xbox One S. When clic...

GetHuman-hgistarb's customer service issue with Xbox from October 2018

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The issue in GetHuman-hgistarb's own words
Purchased BlackOps* game console from Best Buy. Installed game on Xbox One S. When clicking on game to start, an update alert notice for game appeared in dashboard. The game update after many hours downloading(online), it was successfully installed. When starting game, three panels show up* namely MULTIPLAYER, BLACKOUT, AND ZOMBIES. Only multiplayer and zombies are showing active. For some reason, can't access the Blackout game mode. In my games and apps section, the game does not show that an update is needed. I assume the day of initial installation, the update presented was successfully installed. The Blackout game section is still locked on. How can I open it.?
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Xbox

Customer service issue
Reported by GetHuman-hgistarb
Oct 19th, 2018 - a mon ago
I have an issue with Xbox too
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Timeline
GetHuman-hgistarb started working on this issue
Oct 19th 8:44pm