I Baught a new xbox one X and am trying to redownload all my games that I have purchase...
GetHuman-fman's customer service issue with Xbox from October 2018
Help with my Xbox issue
First: share to improve GetHuman-fman's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-fman to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-fman may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-fman's own words
I Baught a new xbox one X and am trying to redownload all my games that I have purchased.**I am trying to currently install Star Wars battle front as I paid for the game and the season pass. I am able to download all the DLCS for the game however the main game itself is NOT downloadable. It says this game is owned and only gives me a option to retrieve a new game code. I already own the game and would like to download it on my new Xbox I am using the same gamer tag account as I have on all my Xbox’s why is this an issue trying to redownload games I own.
GetHuman-fman did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-fman fixed the problem
We are waiting for GetHuman-fman to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.