I Baught a new xbox one X and am trying to redownload all my games that I have purchase...

GetHuman-fman's customer service issue with Xbox from October 2018

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The issue in GetHuman-fman's own words
I Baught a new xbox one X and am trying to redownload all my games that I have purchased.**I am trying to currently install Star Wars battle front as I paid for the game and the season pass. I am able to download all the DLCS for the game however the main game itself is NOT downloadable. It says this game is owned and only gives me a option to retrieve a new game code. I already own the game and would like to download it on my new Xbox I am using the same gamer tag account as I have on all my Xbox’s why is this an issue trying to redownload games I own.
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Customer service issue
Reported by GetHuman-fman
Oct 17th, 2018 - 3 mons ago
I have an issue with Xbox too
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Seen by 2 customers so far
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GetHuman-fman started working on this issue
Oct 17th, 2018 7:50pm