Hi, How are you. *I have just found out that there are a lot more charges on the XBOX a...

GetHuman925930's customer service issue with Xbox from July 2018

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The issue in GetHuman925930's own words
Hi, How are you. *I have just found out that there are a lot more charges on the XBOX again on my account. How is this possible. This happened previously and XBOX support cancelled the account to stop this happening. This is deeply distressing to me and my wife. On Xbox support advice I have been in touch with my bank to see if they would help regarding the €*,*** that has been spent using my card without my authorization from April to June. They informed me yesterday by post that they will not help. I really really need somebody in your company to help us as this is not right. Can you please look into the recent changes and explain to me what is going on. *You can reach me anytime tomorrow (Sunday). Is it possible that someone else is using my card for instance. I need help on this. *Thank you. *Kenneth Moran****** *********
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Xbox

Customer service issue
Reported by GetHuman925930
Jul 28th, 2018 - 10 mons ago
I have an issue with Xbox too
Fixed
Seen by 15 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
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Phone Number
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Timeline
GetHuman925930 started working on this issue
Jul 28th, 2018 5:19pm
GetHuman925930 indicated the issue is not fixed yet.
Jul 30th, 2018 4:00pm