Constant xbox one issues since I got it, the blu ray app has never worked even after m...

Constant xbox one issues since I got it, the blu ray app has never worked even after many uninstalls and Installs, does not play backward compatible games, it constantly connected to the internet, now it takes * minutes to sign into my profile, the I get constant error codes when I try to play my third copy of fallout * with no scratches, I try and start fallout * and it gives me a total blue screen until it goes to a screen telling me to connect to z box live which I shouldn't have to do for fallout, but my xbox seems to need to be online all the time even when it has all its updates because I have it connected at least * days a week, , then I hook up the internet and try again and it either tells me I dont own this disk or other error codes, it constantly doesn't register my dlc and I have to uninstall and reinstall them, pretty much all around issues with anything I do, sometimes it even tells me that I don't own or need to insert disks for games I bought digital copies of out of the xbox store, I read a form that said to try and delete your profile and re add it and I just did it and now I can't get it back, everything Microsoft is down and won't even let me log into my account, I try to add new profile and enter my Microsoft email where it says to to add an existing profile and it just immediately redirects me to create new profile so now I have lost my profile as well