My xbox live is messed up for my son

GetHuman820835's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman820835 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman820835's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman820835's own words:
The problem I ran into: My xbox live is messed up for my son
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Son can't get on to Xbox live accountSon accidentally made purchase on Xbox live.My xbox live on my xbox *** doesnt workTrouble signing up for Xbox *** liveMy son bought Xbox live without my permission
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Xbox

Customer service issue
Reported by GetHuman820835
Jun 26th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 10319 others
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Timeline
GetHuman820835 started working on this issue
Jun 26th 1:24am