someone stole my moms credit card and is using it to buy things on xbox one. i need to...

GetHuman818823's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman818823 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman818823's next move: have a Xbox rep call.
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Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue and preferred resolution, in GetHuman818823's own words:
someone stole my moms credit card and is using it to buy things on xbox one. i need to find out who’s gamer tag it is so i can find out who’s using it.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman818823
Jun 25th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 10225 others
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Timeline
GetHuman818823 started working on this issue
Jun 25th 4:54pm