Account has been hacked and I can not reset it. Tried to reset it with verification cod...

GetHuman750387's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman750387's own words:
Account has been hacked and I can not reset it. Tried to reset it with verification code but it won’t accept it!
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox live p***word forgotten and tried everything to reset it and nothing workedMy Xbox one account has been hacked and I want to play on it and I cant and can u fix that
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Xbox

Customer service issue
Reported by GetHuman750387
Jun 4th, 2018 - 18d ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 325 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman750387 started working on this issue
Jun 4th 10:43pm