I can’t cancel my Xbox live account there is no option when I go to settings then subsc...

GetHuman639919's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman639919 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman639919's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman639919's own words:
I can’t cancel my Xbox live account there is no option when I go to settings then subscriptions I click on Xbox live go to payment and Billing and the only option is “add a new way to pay” there is no cancel feature,link or button please help!!
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman639919
Apr 29th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman639919 started working on this issue
Apr 29th 6:17pm