order number ************** I ordered sticky buns for a **th birthday party, lst, they...

GetHuman-oogiesba's customer service issue with Williams-Sonoma from November 2018

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The issue in GetHuman-oogiesba's own words
order number ************** I ordered sticky buns for a **th birthday party, lst, they didn't arrive on time when promised, *nd, they arrived three days late, thawed and proofed, the recipient called to complain and was told they were back ordered, *rd, recipient called me to tell me what happened and that I should request a refund *th when I called they told me they were not on backorder that they would give me a $**.** refund and reship them so they would arrive today, *th, recipient stayed home all day to receive this package to make sure it was ok, *th, guess what no package arrived today. This is just terrible, I have used William Sonoma many times to send out baked goods as presents and never have I received this kind of treatment, then *th, I was on hold for ** minutes tonight and at ** minutes I was disconnected, *th, then I called again and the same thing happened, *th, now I am stuck on this chat line that has not turned into an e-mail. Wasted allot of valuable time. I want my money back and a gift certificate sent to recipent.

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Customer service issue
Reported by GetHuman-oogiesba
Nov 27th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 28 others
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GetHuman-oogiesba started working on this issue
Nov 27th, 2018 2:33am