I have recently become a lifetime member and was given a code for free digital access...

GetHuman-gerrisar's customer service issue with Weight Watchers from October 2018

3 views
 | 
993 similar
 | 
0 following
Help with my Weight Watchers issue
First: share to improve GetHuman-gerrisar's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-gerrisar to get a Weight Watchers rep on the line!
Always use the GetHuman Phone tocall Weight Watchers. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-gerrisar may need:
Account number, Name, Email address, Phone number, and Billing address
The issue in GetHuman-gerrisar's own words
I have recently become a lifetime member and was given a code for free digital access. When speaking to a representative I was told that I must give WW my credit card number so it can be charged when the free access expires. It us my understanding that I am entitled to a new code when the current one expires. When I refused to give the representative my credit card number my digital access was terminated. I now cannot participate in the new WW program since I cannot digitally track my points. I feel that this jeopardizes my maintenance program and excludes me from your reward program. I dont think this is the way to treat a lifetime member.
GetHuman-gerrisar did not yet indicate what Weight Watchers should do to make this right.
I have an issue with Weight Watchers too
How GetHuman-gerrisar fixed the problem
We are waiting for GetHuman-gerrisar to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Weight Watchers's attention and get better help faster. Tap below to get started.
Having Weight Watchers issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Weight Watchers email you?
This email address isn't valid
Follow this issue
See how GetHuman-gerrisar fixes it.
This email address isn't valid

Weight Watchers

Customer service issue
Reported by GetHuman-gerrisar
Oct 18th, 2018 - a mon ago
I have an issue with Weight Watchers too
Not resolved
Seen by 3 customers so far
Similar issue to 993 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-gerrisar started working on this issue
Oct 18th 4:57pm