I have recently become a lifetime member and was given a code for free digital access...
GetHuman-gerrisar's customer service issue with Weight Watchers from October 2018
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The issue in GetHuman-gerrisar's own words
I have recently become a lifetime member and was given a code for free digital access. When speaking to a representative I was told that I must give WW my credit card number so it can be charged when the free access expires. It us my understanding that I am entitled to a new code when the current one expires. When I refused to give the representative my credit card number my digital access was terminated. I now cannot participate in the new WW program since I cannot digitally track my points. I feel that this jeopardizes my maintenance program and excludes me from your reward program. I dont think this is the way to treat a lifetime member.
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