WalMart MoneyCard Customer FAQ

We're sorry to hear that your Walmart MoneyCard is not being accepted. There might be a number of reasons for this. Possibly you may have entered the wrong PIN number, the card reader at the store might not be working properly, or there may be a temporary issue with the card verification system. It's also possible that the remaining balance on your card is not enough to cover the hold that some businesses put on cards. Remember, certain businesses like gas stations and hotels will temporarily use up more of your balance than the actual purchase amount. If your problem still persists, we recommend reaching out to Walmart MoneyCard customer support for further assistance.

We're sorry, but the Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. Thus, you cannot activate a WalMart MoneyCard without providing a valid Social Security number (SSN). This process helps prevent fraud and ensures the security of the cardholder's account. It's essential to ensure you have your SSN ready when going through the process of activating a WalMart MoneyCard.

If your Walmart MoneyCard is closed, the remaining funds will typically be sent to you as a check to the address associated on file. You should expect this process to take a few weeks. If that time frame has passed or you have moved and not updated your address, reach out to the Walmart MoneyCard Customer Service at 1-877-937-4098. Ensure to confirm all of your information including the latest address with them. It's always recommended to keep all personal information up-to-date to avoid such issues. This way, your funds will not get lost or delayed. Please bear in mind that this applies to accounts closed by Walmart and may not apply to accounts closed due to fraudulent activities.