I have had this card account for years and did not need to log into it but now i need to do to the fact that someone is stealing money off of my card. i need to log into my account can you PLEASE help me change my email and phone number for my online card account

GetHuman1467636's customer service issue with WalMart MoneyCard from November 2018

Help with my WalMart MoneyCard issue
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1467636's own words
log into my online card account ... i do not have the same phone number or email that i opened my online account with so i cannot receive the code that they or trying to send me to get into my online account. I need them to update my info so i can get into my account, I have a new email and phone number and i can tell them the old email and phone number that is on the account.
i have changed phone numbers and i have a different email address so when they send me the code to log in i can not get it that is why i need this info changed on my account
I want them to help me log into my existing money card account by changing my email and phone number to the correct information so i can receive the code they are sending me
because i have had this card for years. It is the only money card i use. i do all my money transactions eith this card. I am a loyal customer
ive already tried logging in . I have my account logg in info but i do not have the same phone number or email that they or sending the security code to
I have an issue with WalMart MoneyCard too
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WalMart MoneyCard

walmart money card
Customer service issue
Reported by GetHuman1467636
Nov 1st, 2018 - a mon ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 3 customers so far
Similar issue to 5026 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman1467636 started working on this issue
Nov 1st 11:04pm
GetHuman1467636 indicated the issue is not fixed yet.
Nov 1st 11:04pm