I reported my Walmart money card it's a Master Card lost at that time I also set up sec...

GetHuman-lmclm's customer service issue with WalMart MoneyCard from November 2018

Help with my WalMart MoneyCard issue
The issue in GetHuman-lmclm's own words
I reported my Walmart money card it's a Master Card lost at that time I also set up security questions when I received my new card I went to activate it and it's frozen account that account has $*** on it now they want my picture ID to verify its me how can they verify it's me when they can't see me and my ID doesn't have my social security number and the address is different than my Walmart Mastercard what I want to unfreeze the account so I can get to the $*** so I can withdraw and I can put it on my Visa card also when I spoke with customer service and I told them that I have the security questions set up they didn't want to hear it I want my account on froze so I can get my money
GetHuman-lmclm did not yet indicate what WalMart MoneyCard should do to make this right.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-lmclm
Nov 1st, 2018 - a mon ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 1 customer so far
Similar issue to 5007 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-lmclm started working on this issue
Nov 1st 6:18pm
GetHuman-lmclm indicated the issue is not fixed yet.
Nov 1st 6:19pm