For some reason my card was terminated without my permission of this being done to my c...

GetHuman1261499's customer service issue with WalMart MoneyCard from October 2018

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Waiting to see what went wrong with our suggestion for how to get WalMart MoneyCard help.
Before contacting them, items GetHuman1261499 may need:
Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Last 4 of card
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1261499's own words
For some reason my card was terminated without my permission of this being done to my card. Then when I do a cancellation on the card and give them a current address to mail it to, I still haven't received my new permanent card and it's passed the ** day mark. When I try calling customer service it tells me that I'm now locked out my entire account. I really. Like Walmart money card has Rod my money off my card which had a balance of $**.**. If you have any questions or concerns you may reach me at *** *** ****. Melissa Spencer
GetHuman1261499 did not yet indicate what WalMart MoneyCard should do to make this right.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman1261499
Oct 17th, 2018 - a mon ago
I have an issue with WalMart MoneyCard too
Not resolved
Seen by 3 customers so far
Similar issue to 4430 others
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Timeline
GetHuman1261499 started working on this issue
Oct 17th 7:39pm