WM MoneyCard blocked my card and said I need to verify my identity. However, they also...

GetHuman-btonarel's customer service issue with WalMart MoneyCard from August 2018

Help with my WalMart MoneyCard issue
The issue in GetHuman-btonarel's own words
WM MoneyCard blocked my card and said I need to verify my identity. However, they also deactivated my card and sent me a new one in the email (unbeknownst to me). I had no idea they had cancelled the card and tried to use it so it was declined. Thanks for the heads up! Now I cannot even access my money, pay check that was deposited today, or do anything. I can't verify my identity with them cancelling my card because you have to enter a card number. SERIOUSLY PEOPLE!!
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-btonarel
Aug 1st, 2018 - 9 mons ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 3 customers so far
Similar issue to 2462 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-btonarel started working on this issue
Aug 1st, 2018 1:19pm
GetHuman-btonarel indicated the issue is not fixed yet.
Aug 1st, 2018 2:19pm