I had everything connected and a voice came over the phone and they said ''check if you...

GetHuman793762's customer service issue with Vonage from June 2018

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Help with my Vonage issue
Before contacting them, items GetHuman793762 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
GetHuman793762's next move: have a Vonage rep call.
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The issue and preferred resolution, in GetHuman793762's own words:
I had everything connected and a voice came over the phone and they said ''check if your internet is down'.My internet is not down .It is up and running
I trust that Vonage will make this right and come up with a resolution that is fair.
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Vonage

Customer service issue
Reported by GetHuman793762
Jun 18th, 2018 - 2 mons ago
I have an issue with Vonage too
Not resolved
Seen by 4 customers so far
Similar issue to 49 others
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Timeline
GetHuman793762 started working on this issue
Jun 18th 11:47am